Site Security Manger

Site Security Manager - Bristol Job objectives and responsibilities The key role of the Site Security Manager is to maintain established procedures, motivate and develop members of the team they are responsible for.

• Manage and develop direct reporting staff, ensuring activities meet with and integrate with organisational requirements for quality management, health, safety, fire, security, legal requirements, and general duty of care.
• Maintenance of emergency procedures, first aid facilities and reporting procedures
• Identification of risks to health, safety, fire and security and the implementation of measures and arrangements to reduce identified risks, as necessary.
• Work closely with and support the Facilities Manager responsible for their site and ensure all reasonable requests are supported and conducted.
• Liaison as necessary with relevant authorities and other organisations and assistance and co-operation concerning audits and remedial actions.
• Development of personal skills and capability through on-going training, as provided by the company or elsewhere subject to company approval
• Consulting with other functional / departmental managers to understand all necessary aspects of organisational development and to ensure they are fully informed of organisational health, safety, fire, and security policy
• Assessment of relevant training needs for individuals, in consultation with departmental heads, including assessment methods
• Planning, development and implementing strategy for staff training, establishing, and maintaining appropriate systems for measuring necessary aspects
It is essential that all personnel fully demonstrate commitment to Mitie Values and the one team ethos and objectives. Main duties
• To manage the day-to-day operations, ensuring the compliant and efficient movement of visitors and staff through entry/egress points and adherence to ITP & Rolls Royce corporate security protocols, through effective management and delegation.
• Monitor the standards of compliance and behaviours by Security Personnel against protocols, identifying performance standards, both good and bad.
• Manage the daily resource plan; ensuring breaks are allocated so colleagues are rotated regularly and throughout daily duties.
• Ensure colleague engagement and communication time, including team briefs and daily briefs, is allocated at the start of each shift, to ensure a consistent and effective communication structure between management and colleagues.
• To work closely with and implement instructions issued from the Mitie: Head of Security, National Operations Manager and Facilities Manager associated with the contract.
• Complete daily audits throughout your shift, ensuring Rolls-Royce standards are met, effective documentation and reporting is achieved, and training requirements are highlighted.
• To ensure external and internal policies are followed and a full knowledge of these policies.
• Respond to security breaches, incidents, and emergencies, taking any necessary corrective action, and following agreed reporting lines.
• To delegate team leadership responsibilities to nominated personnel ensuring the appearance and functionality of the Security areas are at a high standard, and that they have the necessary equipment to create a professional environment and an efficient and compliant service.
• To lead, motivate, support and coach colleagues by setting the right personal example in the way duties are performed.
• Assist with the development of colleagues by providing coaching and mentoring where appropriate.
• Conduct and apply the disciplinary procedure where appropriate thus maintaining stable and positive industrial relations.
• Function as first line representative of Security Management to deliver a complete professional and compliant operation.
• Plan and anticipate tactical shortfalls in staff resourcing and take initiative-taking and correct action.
• To effectively communicate operational concerns and daily reports to the Mitie Management team.
• Monitor and maintain Security Officer competencies, raising any areas of concern to the training management team.
• Ensure all the team have access to the Learning Hub, ensure mandatory training is completed within the appropriate deadline set.
• Ensure your Org Chart on the Learning Hub is always kept up to date. Ensure you process leavers to get them removed, add new starters as required. Utilise the Ask/HR platform to resolve any issues. Encourage your team to review their personal account on the learning hub monthly, as they will not be notified of new courses being assigned to them.
• Report any Mitie personal involved in any H&S incidents on the AVA platform. Thereafter another colleague within Mitie business will be nominated to investigate.
Ensure C-cure is always monitored, report any faults immediately. Person Specification
• Excellent leadership and people skills, including the ability to inspire others to contribute their best, and create a culture which is tolerant and open to innovative ideas.
• First class customer service skills - able to demonstrate experience of building effective, lasting professional relationships with customers.
• Excellent communication skills - able to give clear, constructive feedback; develop two-way communications and deliver difficult messages in a sensitive and tactful way both to individuals and teams.
• Excellent observation skills with a diligence that ensures all security protocols and regulations are adhered to.
Thorough, detailed, and up to date knowledge of all Security Operating instructions and protocols
• IT literate in basic software packages such as Microsoft Office and Outlook.
• Excellent resource allocation skills, able to anticipate problems and the needs of the customer and react quickly to any demands of the service.
• Logical thinker with a meticulous eye for detail in high pressure situations.
Investigatory and report writing skills, able to decipher a sequence of events or circumstances and report on any findings. Working within the Mitie values and behaviours Value How we behave Excel - We collaborate with each other to achieve the best for our clients and our colleagues. We take pride in our roles and are committed to building great relationships with everyone we work with.
• We treat all colleagues with respect
• We challenge people when they do not do the right thing
• We welcome advice from anyone that might improve what we do
• We are open and honest
• We think safety and always follow rules for safe working
• We collaborate with each other to achieve the best for clients and for MITIE
• We share information to help colleagues succeed
• We build great relationships
• Our first response to requests will always be positive
· We look out for each other, never walking by unsafe actions or situations Inspire - We support and encourage those around us to succeed at everything they do. We do good things for each other, the environment, and the communities in which we work.
• We support and encourage each other to develop
• We lead by example
• We set clear expectations
• We listen to and learn from others
• We learn from mistakes and incidents to prevent recurrence
• We do good things for each other, the environment, and the community
• We appreciate diversity and encourage it
• We demonstrate team spirit
• We are committed to doing things better and setting new standards in all that we do
• We take pride in what we do and have fun doing it
• We celebrate success and say thank you
Challenge - We give it everything we have got and constantly bring innovative ideas to the table. We embrace new thinking and technologies to help our clients and colleagues change the way they live and work.
• We bring innovative ideas to the way we do things
• We are willing to try new things
• We encourage and support innovation
• We consider things from other peoples' points of view
• We embrace new thinking and technologies
• We build health & safety into everything we do
Health and Safety responsibilities · Always follow Group and company policies and procedures. · Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment. · Use all work equipment and personal PPE properly and in accordance with training received. · Report any issues or training needs to your Line manager and /or via your divisional incident reporting system; Note This job description Is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder's role and/or the needs of the business.


• Excellent leadership and people skills, including the ability to inspire others to contribute their best, and create a culture which is tolerant and open to innovative ideas.
• First class customer service skills - able to demonstrate experience of building effective, lasting professional relationships with customers.
• Excellent communication skills - able to give clear, constructive feedback; develop two-way communications and deliver difficult messages in a sensitive and tactful way both to individuals and teams.
• Excellent observation skills with a diligence that ensures all security protocols and regulations are adhered to.
Thorough, detailed, and up to date knowledge of all Security Operating instructions and protocols
• IT literate in basic software packages such as Microsoft Office and Outlook.
• Excellent resource allocation skills, able to anticipate problems and the needs of the customer and react quickly to any demands of the service.
• Logical thinker with a meticulous eye for detail in high pressure situations.
Investigatory and report writing skills, able to decipher a sequence of events or circumstances and report on any findings. Working within the Mitie values and behaviours

Excel - We collaborate with each other to achieve the best for our clients and our colleagues. We take pride in our roles and are committed to building great relationships with everyone we work with.
• We treat all colleagues with respect
• We challenge people when they do not do the right thing
• We welcome advice from anyone that might improve what we do
• We are open and honest
• We think safety and always follow rules for safe working
• We collaborate with each other to achieve the best for clients and for MITIE
• We share information to help colleagues succeed
• We build great relationships
• Our first response to requests will always be positive
· We look out for each other, never walking by unsafe actions or situations Inspire - We support and encourage those around us to succeed at everything they do. We do good things for each other, the environment, and the communities in which we work.
• We support and encourage each other to develop
• We lead by example
• We set clear expectations
• We listen to and learn from others
• We learn from mistakes and incidents to prevent recurrence
• We do good things for each other, the environment, and the community
• We appreciate diversity and encourage it
• We demonstrate team spirit
• We are committed to doing things better and setting new standards in all that we do
• We take pride in what we do and have fun doing it
• We celebrate success and say thank you
Challenge - We give it everything we have got and constantly bring innovative ideas to the table. We embrace new thinking and technologies to help our clients and colleagues change the way they live and work.
• We bring innovative ideas to the way we do things
• We are willing to try new things
• We encourage and support innovation
• We consider things from other peoples' points of view
• We embrace new thinking and technologies
• We build health & safety into everything we do
Health and Safety responsibilities · Always follow Group and company policies and procedures. · Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment. · Use all work equipment and personal PPE properly and in accordance with training received. · Report any issues or training needs to your Line manager and /or via your divisional incident reporting system; Note This job description Is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder's role and/or the needs of the business.