Skin Cancer Surveillance Coordinator

An exciting opportunity has arisen for a team player to join the Dermatology department as the skin cancer surveillance coordinator on a 12 month fixed term basis. This fixed term post is a pivotal role in ensuring the timely patient progression through their pathway from referral to diagnosis and treatment or discharge. The ideal candidate will enjoy problem solving and providing patients with excellent care by coordinating and tracking the patient journey following a skin cancer referral., To facilitate the smooth running and robust tracking of the skin cancer patient journey by ensuring that co-ordinated administrative processes revolve around the patient and their individual needs. Supporting the skin cancer clinical lead, operational team, the skin cancer clinical nurse specialists (CNS) and wider skin cancer and dermatology team, working under the direct or indirect supervision of the junior service manager cross site. Facilitate streamlined administrative processes to ensure patients referred into the Trust on a cancer pathway are tracked, escalated and monitored in line with cancer wait time guidance. Adaptability and willingness to work flexibly and contributions to service development and improvement. Create training guides and standard operating procedures for skin cancer pathway and make sure all staff are aware of cancer upgrading process and downgrading process.,

• To facilitate the smooth running and robust tracking of the skin cancer patient journey by ensuring that co-ordinated administrative processes revolve around the patient and their individual needs.
• Supporting the skin cancer clinical lead, operational team, the skin cancer clinical nurse specialists (CNS) and wider skin cancer and dermatology team, working under the direct or indirect supervision of the junior service manager cross site.
• Facilitate streamlined administrative processes to ensure patients referred into the Trust on a cancer pathway are tracked, escalated and monitored in line with cancer wait time guidance.
• Adaptability and willingness to work flexibly and contributions to service development and improvement.
• Create training guides and standard operating procedures for skin cancer pathway and make sure all staff are aware of cancer upgrading process and downgrading process.
• Use a caring and empathetic approach and have the ability to support the service across two sites.
• Liaise the multidisciplinary skin cancer team to ensure robust patient tracking is in place and all relevant systems are updated regularly.
• Be the point of contact for all skin cancer patients.
• Answer telephone enquiries to patients and carers, hospital staff and GPs, and support patients accordingly or arrange appointments as required according to agreed protocol and in discussion.
• Investigate all queries and requests relating to examination requests and appointments using Cerner and the Palantir Foundry systems.
• Communicate with outpatient booking clerk when patients need a face to face results outpatient appointment and MOPs coordinator if biopsy or excision.
• Attend and follow up on any actions from weekly skin cancer MDT.
• Assist with patient navigation along the cancer pathway to ensure that patients are informed about investigations/procedures.
• Provide adequate hand-over to covering admin staff when due to be away.
• Coordinate FDS letter outcomes in accordance with cancer KPIs.
• Escalate capacity issued and support JSM and DGM with capacity and demand planning.
• Provide non-clinical advice to patient on skin cancer pathway
Please see attached job description and person specification to this advert for further details.

You will join a well-established team and will need to be flexible and adaptable, a good team player with the ability to work well on their own initiative and willing to take on a variety of duties whilst having the ability to maintain attention to detail.

Chelsea and Westminster Hospital NHS Foundation Trust is one of England's top-performing and safest trusts. We operate two main acute hospital sites-Chelsea and Westminster Hospital and West Middlesex University Hospital-along with award-winning clinics across North West London. Our nearly 7,500 staff care for a diverse population of 1.5 million, providing full clinical services, including maternity, A&E, and children's services, plus specialist HIV and sexual health clinics. The Care Quality Commission rates us 'Good' in safety, effectiveness, care, and responsiveness, and 'Outstanding' in leadership and resource use. We continually invest in our facilities, including a £30m expansion of critical care at Chelsea and Westminster and an £80m Ambulatory Diagnostic Centre at West Middlesex. We welcome applications for flexible working arrangements, accommodating requests where possible to support our staff and patient needs. The Trust is committed to equality and welcomes applications from all, regardless of background. Adjustments can be made for disabled candidates. Early application is advised as vacancies may close once sufficient applications are received. If you haven't heard from us within three weeks of the closing date, your application was likely unsuccessful. Employment is subject to a six-month probationary period.

+ Please check your emails regularly as this is how we will communicate with you throughout the recruitment process. + If you have not heard from us within 3 weeks after the closing date, we regret that this usually means your application was not successful. + In submitting an application, you authorise the Trust to confirm any previous NHS service details via the Inter Authority Transfer (IAT) process, should you be appointed to the post. + During the recruitment process your identity documentation (ie passport, driving licence, visa etc) will be scanned using a device which recognises UV, infrared and machine-readable zone security features of the documents provided. + Employment at the Trust is offered subject to successful completion of a six month probationary period.