Sleep Unit Administrator

The Sleep Unit within the Bristol Royal Infirmary are looking for an Administrator to support the clinical team in the unit and work alongside other admin teams, such as Clinic Co-ordinators Medical Secretaries and Receptionists. We are a friendly, supportive team and work hard together to deliver outstanding patient care. We are looking for someone who is able to adapt to new ways of working as we make changes throughout the Covid 19 pandemic to support approximately 10,000 patients within our service. This post is initially a fixed term contract for 15 months. The role is for 37.5 hours per week, and we can offer some flexibility in regards to the exact times that these hours are worked (although they will need to fall with daytime hours, Monday-Friday). There may be a requirement in the future for this role to occasionally work within other hospital sites such as SBCH, however this would always be in discussion with the post-holder.,

• To support the triaging of referrals by liaising with key clinical staff.
• Manage patient communications via telephone, letters and emails.
• To act as a point of contact for queries from clinical and non-clinical staff.
• Assist clinical staff in setting up virtual appointments and liaising with patients to ensure that all necessary information is required in advance of their appointment.
• Liaise with external companies and services (e.g. courier companies) to organise clinical equipment being sent between patients and the Trust.
• Escalate patient queries, capacity problems and general issues to the role's line manager or relevant clinical staff as appropriate.
• Communicate changes to clinics and appointments to patients at short service, sometimes at short notice., of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we're meeting our pledge.
  
  University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as 'Good' overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward-thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare