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SME Business Manager (Part-Time, Job-Share, Full-Time)

Zurich Insurance, Adamsdown, Caerdydd - Cardiff

SME Business Manager (Part-Time, Job-Share, Full-Time)

Salary Not Specified

Zurich Insurance, Adamsdown, Caerdydd - Cardiff

  • Full time
  • Permanent
  • Remote working

Posted 1 week ago, 10 Dec | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: e10fe23ac61e47f593f16c14377da4fc

Full Job Description

  • Drive the Trading Underwriter culture to go above and beyond for our customers, by being creative and dynamic with our thinking.
  • Create a culture of service excellence, striving, and exceeding our customer perceptions.
  • Lead the personal performance and development of direct reports in pursuit of continuous improvement in key activities and behaviours, which contribute to the delivery of business objectives.
  • Continually look for process improvements to benefit the customer, with work capacity and resource management in mind.
  • Work with wider management team as well as own direct managers to drive inspirational culture and to challenge business process to improve efficiency and productivity.
  • Inspire individuals to achieve outstanding performance through personal leadership style and behaviours.
  • Motivate, mentor and develop individuals to maximise potential.
  • Act as a role model for the Zurich behaviours.
  • Monitor, track and report financial and operational performance of the team against annual financial and operational targets set in own area, ensuring accountability and responsibility from your own teams.
  • Maintain a detailed understanding of the channel metrics and the drivers of performance variances against expectations and use data to influence and advise the team strategy.
  • Embed and drive a service excellence culture in team by responding to customers in a timely manner, whilst understanding and leading an evolving customer demand.
  • Develop knowledge and understanding of governance and controls, policies and procedures to ensure the team's work is undertaken to the standards of behaviour and in accordance with policy.
  • Ability to Interpret data to determine responses to market conditions and customer demand, ensuring it is meaningful and accurate to influence team strategy.

    The role of a SME Business Manager is to lead, motivate and develop a team of Team Managers, Senior Underwriters and more experienced Underwriters to ensure they deliver a high-quality service that surpasses expectations, and creates an environment to successfully achieve the financial and operational plans set for the team. To be delivered via a strong Continuous Improvement focus and lens, with the ability to quantify and articulate the savings made with a view to reinvesting into the teams., Previous experience of leading and driving a team to success in an ever changing and competitive market.
  • Ability to coach and influence people at all levels.
  • Proven experience of leading and developing people's performance.
  • Experience of using data to make informed decisions on resource management and implementing a short- and long-term strategy to achieve the operational and financial goals.
  • Demonstrable experience of working within an organisation with strong corporate values.
  • Previous experience within General Insurance industry desirable.
  • Innovative, enthusiastic and forward thinking.

    At Zurich we aspire to be one of the most responsible and impactful businesses in the world and the best global insurer. Together we're creating a brighter future for our customers, our people and our planet.
    • With over 55,000 employees in more than 170 countries, you'll feel the support of being part of a strong and stable company who are a long-standing player in the insurance industry. We've made a promise to each other and every employee; to focus on sustainable impact, to care about each other's wellbeing, to use our diverse expertise to be curious and optimistic and to develop the skills needed for our future. If you're interested in working in a dynamic and challenging environment for a company that recognises and rewards your creativity, initiatives and contributions - then Zurich could be just the place for you. Be part of something great. Our Culture: At Zurich, our sense of community is strong and we're particularly passionate about diversity and inclusion, which we've won numerous awards for. We want our people to bring the whole of themselves to work and ensure everybody is made to feel welcome, regardless of their background, beliefs or culture. We want our employees to reflect the diversity of our customers, and so are committed to treating all of our applicants fairly and with respect, irrespective of their actual or assumed background, disability or any other protected characteristic. We've an environment that places a real importance on our people's wellbeing from a physical, mental, social and financial perspective. We work with our wellbeing partners and industry experts to provide the best advice and access to a wealth of lifestyle support. We're also committed to continuous improvement, and we offer access to a comprehensive range of training and development opportunities. We're passionate about supporting employees to help others by getting involved in volunteering, charitable and community activity. Our charitable arm, Zurich Community Trust, is one of the longest-established corporate trusts in the UK. In that time, we've awarded grants and volunteered time to deserving causes in the UK valued at over £90 million. So make a difference. Be challenged. Be inspired. Be supported, Love what you do. Work for us.

    The financials
  • 12% defined non-contributory pension scheme.
  • Annual company bonus.
  • Income Protection.
  • Life cover - four times your salary.
    • Time away
  • 25 days holiday a year plus bank holidays.
  • You can also request to swap UK bank holidays for days off that have cultural or religious significance to you.
  • The option to buy up to an additional 20 days or sell some of your holiday.
  • Three days paid volunteering.
  • Up to 16 weeks' full pay for maternity, paternity and adoption leave.
    • Your health is important to us
  • Access to Private medical insurance.
  • Virtual GP appointments.
  • Discounted gym membership.
  • Free flu jab.
  • Access to a wealth of support from our wellbeing partners.
    • We're making a difference
  • Creating a brighter, more sustainable future underpins all that we do here in Zurich. We were the first insurer to sign the 'UN Business Ambition for 1.5 C' pledge.
  • Our charitable arm, Zurich Community Trust, has awarded grants and volunteered time to deserving causes in the UK valued at over £90 million.