SME Package Claims Lead

At AIG, we are reimagining the way we help customers to manage risk. Join us as a SME Package Claims Lead to play your part in that transformation. It's an opportunity to grow your skills and experience as a valued member of the team. Make your mark in Claims! Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency. Purpose of the Role: To manage adjusters in the Portfolio Package Property Complex team and provide oversight of the adjusters in the Property Express Team handling Package Portfolio claims. To drive best practice claims handling performance both in terms of optimal claims outcomes and customer service, and the technical and professional development of their team. How you will make an impact:

• Manage the allocation of claims within their Complex team of adjusters
• Provide a technical referral point for team members and manage performance,
• Keep the UK Head of Property Claims advised of key Complex loss developments and wider Complex trends.
• Execute strategic initiatives within their Complex team
• Ensure 'Best Practice' is maintained within their Complex and Express teams
• Drive performance through required criteria
• Ensure claims are accurately assessed and proactively reserved within agreed service levels
• Embed use of balance scorecard/KPIs within team
• Be the primary contact for the main Package Programs / TPA's
• Work closely with the main adjustment firms and vendors providing services on the Package book of business. This will include regular meetings to address service levels and look at ways to continually improve operational efficiency.
• Have complete oversight of accounts with a delegated authority and ensure bordereau's are being managed correctly. This includes working closely with the bordereau processing team.
• Provide underwriters with regular claims data for the programs to include claims volumes, incurred movements and declinatures.
• Assist underwriters with providing claims marketing material that can be used as they try and attract and retain business.
• Ensure all actions are taken to avoid complaints and should complaints materialise ensure they are dealt with quickly, appropriately and efficiently.
• Produce Monthly and Quarterly claims metrics
  
  Fully developed specialist knowledge in Package Portfolio SME technical claims topics.
• Strong stakeholder management experience, both internal (underwriting, distribution, actuarial, finance and executive management) and external (brokers, MGA's and major account clients)
• Policy language skills enabling accurate and consistent policy wording interpretation
• A strong knowledge of legal / regulatory and litigation / procedural requirements
• Experience in negotiation, mediation, arbitration and ADR skills
• Experience in conducting technical claims audits and effectively following up on findings.
Ready to take your career to the next level? We look forward to hearing from you!

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what's most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security-as well as your professional development-to bring peace of mind to you and your family. Reimagining insurance to make a bigger difference to the world American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world's most far-reaching property casualty networks. It is an exciting time to join us - across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become. Welcome to a culture of belonging We're committed to creating a culture that truly respects and celebrates each other's talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The diversity of our people is one of AIG's greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.