Social Media Executive

As a Social Media Executive, your focus will be to…

• Deliver first class customer service to supporters, volunteers and members of the public who engage with the RNLI on social media
• Create, curate and schedule engaging content for our social media channels
• Be alert and responsive to the news agenda, keeping abreast of issues affecting the RNLI and identifying PR opportunities and trends on social media that we can engage with
• Provide support during crisis and major issues response
  
  We're looking for a social media professional with strong customer service skills to support our goal to make every supporter feel valued and loved by the RNLI, as well as helping to achieve ambitious fundraising targets, protect the RNLI's reputation, and deliver lifesaving safety messages to the public as we build up to celebrating our Lifeguards 25th anniversary in 2026., You'll be experienced and comfortable communicating with the public and customers/supporters via social media, ideally in the charity sector or similar large organisation.
You will be able to demonstrate the skill required to nurture an online community, and provide an excellent customer/supporter experience. To be considered for the Social Media Executive role you will have:
• A proven record in customer service and community management via social
• Experience using social media in a professional setting
• Experience creating basic content for social media
• Creative ideas that you can translate into engaging content
• The ability to communicate well with other teams and stakeholders
  
  Salary £28,334 - £33,334 (dependent on experience)
• 26 days holiday plus bank holidays
• Outstanding pension scheme (employer contributions of up to 16%)
• Life assurance
• Health and dental cashplan option