Social Value Solutions Lead

To lead all aspects relating to the development and execution of the company's Corporate Social Responsibility strategy internally and with our customers. To act as an ambassador and promote awareness of the company's CSR brand, initiatives, activities, programs and reputation so as to elevate the company's CSR profile, brand equity and drive business value. To develop, execute and maintain the company's CSR framework and ensure compliance is monitored in line with requirements of the framework and to ensure efforts are aligned across the company to help the organisation become more sustainable and inclusive., Service Provision · Lead, develop and implement the company's overall CSR strategic plan. · Develop and execute a comprehensive CSR communications strategy / plan to raise internal and external awareness of the company's CSR brand, its alignment with the company business strategy, and the impact of the company's commitment. · Monitor the competitive landscape for trends in CSR branding & positioning and recommend adjustments in company practices where indicated. · Direct stakeholder engagement, acting as a key influencer and providing CSR subject matter expertise, and support the business and functional divisions through advice and counsel. · Working with the business to capture examples of good working practice, aligning with the strategy of ABM. · Lead in the solutioning for CSRD reporting as well as the result strategy. · Support and lead in the collation of material toward the submission of regulatory returns, accreditations and award submissions, internally and externally with customers. · Act as subject matter expert on all bids relating to social value. · Have a deep understanding of social value frameworks in the UK and Ireland to ensure ABM are aligned and in an advantageous position in the market. · Working with and supporting the managing of charities aligned to the ABM engagement strategy. · Working with internal departments to develop strategies, enhancing data reporting. · Analyse data reports to develop specific strategies and working with business stakeholders to succeed in ABM business objectives. · Assisting in the development of new internal policies encouraging improved social value results and reporting. · Lead all internal working groups, developing appropriate strategies in line with business objectives. · Owner of social value evidence management, ensuring all recorded social value is collated and only then reported for the business. People Leadership and Development

• Champion cross departmental collaboration to reduce silo thinking by acting as a champion for working groups and by influencing others to do the same.
• Create client and public / private partnerships to generate social impact and position the company for relationship development, leadership and reputational growth.
• Co-ordinate, oversee and encourage workshops and working groups for key CSR projects and initiatives to increase individual participation and inclusion from all areas of the business.
• Practice the expectations and standards of company leadership and act as a subject matter expert and mentor to team members and other company employees.
• Collaborate with other internal divisions to develop and monitor substantive content of external communications for the promotion of the company's CSR brand.
• Build, support and effectively deploy internal networks of ambassadors necessary to execute the CSR strategy.
• Develop and scale strategic and impactful volunteer opportunities that map to the company's strategy and broadly engage and develop our people in a way that increases their effectiveness and contribution to the company.
• Create a sense of direction and purpose for CSR within the company by setting clear standards and expectations through the CSR strategy.
• Build relationship networks internally and externally to engage and influence others in order to 'make things happen' effectively and professionally.
• Maintain an evidence-based CSR culture, which is person centred, commands the confidence of relevant stakeholders, and promotes multi-disciplinary and cross organisational working.
Administration
• Ensure progress is maintained through action trackers against strategic objectives. .
• Ensure monthly internal reporting data is concise and accurate aligning to business agenda.
• Ensure all internal and external CSR policies are reviewed and information is kept accurate and up to date.
• Ensure all CSR folders and associated documents are up to date and information is easily accessible to all stakeholders.
• Ensure all CSR activities are adequately planned for and resourced accordingly and gain support from Directors to ensure effective delivery.
• Draft reports and present findings of internal assessments and oversee close out of corrective actions.
• Co-ordinate and support external audits for the BWR Mark, BITC, CDP and Ecovadis
Business Development
• Ensure CSR communications deliverables adhere to company brand standards.
• Oversee and work with internal departments on all aspects of CSR supplier management and procurement by introducing robust measures and controls.
• Manage internal and external communications maintaining a robust register of general business communications with accompanying content.
• Serve as a communications advisor to senior management on CSR related topics.
• Develop CSR education and awareness programs with support from the organisations Learning and Development Manager.
• Focus on consistency, identifying and maximising opportunities for continuous improvement in CSR across the business and make recommendations on best practice ensuring feedback to the wider business teams as appropriate.
• Ensure adherence to all CSR related processes, policies and procedures and ensure 'brilliant' operating disciplines are embedded in the field at all levels.
• To always ensure confidentiality, only releasing confidential information obtained during the course of employment to those acting in an official capacity.
Other
• Take a results-orientated approach to the role, ensure results are analysed/trended and understood; and that remedial actions are delivered.
• Demonstrate and promote the company's vision, values and overall strategy always.
• Support the delivery of, and sponsor key CSR projects as a catalyst; through the advocation of change and take a motivational approach to supporting change management.
• Represent and champion the CSR for the business in any internal or external working groups and forums.
• Champion innovation and act as a key advocate for the initiating of change where required, providing clear direction at a strategic level to drive best practice and encourage continuous improvements throughout the organisation.
• All activities and responsibilities commensurate with this position may be reviewed at any time in line with changing circumstances and business requirements.
• Support the creation of harmonious working environments and proactively manage conflict at source, escalating as appropriate.
• Maintain fair and inclusive working environments, free from discrimination or prejudice.
• Ensure you are visible and contactable whilst on duty, and that plans are in place for escalation out of hours or during absence., Participates in the development and implementation of strategic objectives and monitors progress.
• Manages resources and identifies solutions for effective working to ensure individual contributions can be maximised.
• Responds to inappropriate and non-inclusive behaviour.
Driving Results & Performance
• Collaborates with staff to determine how best to achieve results, where appropriate.
• Monitors and evaluates results against goals and objectives.
• Deals firmly and promptly with underperforming KPIs/performance issues.
• Identify and act on opportunities for business development.
• Leads by example by openly engaging in continuous personal development.
Functional Expertise
• Is responsible for setting and achieving strategic goals and objectives.
• Makes decisions by weighting up the cost-benefit and risk implications, demonstrating accountability for same.
• Coaches staff to meet performance expectations.
Teamwork & Collaboration
• Identifies opportunities for cross functional collaboration.
• Instils a sense of pride in the work of the team and the organisation as a whole.
• Challenges others whose behaviours does not support the Mission, Vision and Values of ABM.
Communicating Effectively
• Asks strategic questions to get to the root cause of complex situations.
• Expresses ideas clearly and logically, supported by the appropriate evidence to persuade others.
• Establishes a culture of open communication to maintain an atmosphere of trust and integrity.
• Communicates changes to others un a clear and precise way, seeing change as an opportunity to improve performance.
  
  Customer Focus
• Leads and champions a customer focus approach.
• Acts decisively to address inefficient or under-performing areas of the business.
• Consistently strives to enhance existing services and promotes a positive results-driven culture., A full, clean driving licence.
• Demonstrated Leadership experience in CSR y programmes and the integration of strategy so encourage opportunities.
• Proficient in Microsoft office suite
• Ability to write and influence business policies.
Desired Qualifications:
• A third level management qualification, CSR certification or appropriate relevant experience.
Desired Experience:
• Previous experience within an Operational role working across multi-functional disciplines such as Sustainability or Operations.
• Track record of having effective impact and influence in a large matrixed organisation.
• Up to date CSR & Governance knowledge and understanding inclusive of non-financial and integrated reporting, voluntary and regulatory frameworks and industry best practices in the design and management of CSR programs.
• Demonstrative ability to manage multiple projects, identify risks and make effective recommendations under demanding deadlines.
• Experience of working with both internal and external stakeholders at various levels within a business environment.
• Experience of research methods, trend analysis and the development, design and management of standard auditing programs, policies and procedures.
• Previous experience in the assessment of company and client contract working practices resulting in the holistic development of strategies.
Desired Skills:
• Strong interpersonal and diplomacy skills with a high comfort level of dealing with internal and external stakeholders at all levels.
• Customer focused keen to drive improvements and best practice paying particular attention to finer detail and longer terms strategic solutions.
• A goal orientated and highly driven individual with a passion for Social Responsibility having a clear understanding of business impacts to the wider environment.
• Excellent organisational, leadership and management skills.
• Proven empowerment skills; well-developed influencing skills.
• Outstanding communication and interpersonal skills having the ability to convey information in a clear, simple and cordial manner.
• Ability to motivate teams and actively support team members through change management.
• Ability to diffuse and handle difficult situations/people.
• Excellent customer relationship management skills.
• Diligent and firm with high ethical standards.
• Confident decision maker under pressure.
• IT literate and competent in Word, Excel and Outlook.
• Ability to adapt style dependent upon situation faced.
Attitude / Motivation:
• Flexible, reliable, responsible and remains calm in a crisis.
• Self-motivator who works well as part of a team or as an individual.
• Positive, "Can-Do" outlook and supporting of organisational change.
• Motivated by a desire to provide a professional service and to build a successful business; encompassing an efficient and committed team using effective systems.
• Takes ownership for own personal development, willing to continue professional development and to develop self in the role.
• Enthusiastic to undergo and provide training/coaching in line with organisational philosophy.
• Acts as a role model for the organisation.
• Confident decision maker under pressure.
  
  ABM is one of the world's largest providers of integrated facility services. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services that improve the spaces and places that matter most. ABM offers a comprehensive array of facility services that includes cleaning, engineering, parking, electrical & lighting, energy solutions, HVAC & mechanical, security, and mission critical solutions. ABM delivers these custom facility solutions to properties across a wide range of industries - from commercial office buildings to schools, airports, hospitals, data centres, manufacturing plants and distribution centres, entertainment venues and more. In the UK we're proud to service icon sites across the country with more than 10,000 team members. For more information, visit www.abm.co.uk.
ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.

We're proud to offer a great range of benefits including:
• 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
• Mental Health support and Life Event Counseling
• Get Fit Programme
• Financial and legal support
• Cycle to work scheme
• Access to Lifeworks, our innovative employee app where you can find:
• Perks: discounts, gift cards, cashback, and exclusive offers
• Life: Search for resources and tools on topics ranging from family and life to health, money and work
• Support: Online chat or telephone service for urgent support in a crisis