Soft Services FM Manager

We encourage and support staff to get COVID-19 vaccine and a booster dose as and when they are eligible.
Please note in order to progress your application, your data will be processed by our 3^rd party recruitment providers - North London Partners Shared Service, who conduct recruitment activities on behalf of The Tavistock and Portman NHS Foundation Trust
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The Tavistock and Portman NHS Foundation Trust is a specialist mental health trust with a focus on training and education alongside a full range of mental health services and psychological therapies for children and their families, young people and adults.
We are committed to improving mental health and emotional wellbeing, believing that high quality mental health services should be available for all who need them. We bring a distinctive contribution based on the importance we attach to social experience at all stages of people's lives, and our focus on psychological and developmental approaches to the promotion of health and the prevention and treatment of mental ill health
We contribute to the pool of ideas through our own research and development, but are also committed to bringing together the best ideas of the time, old and new, from inside and out, together with the most gifted and able professionals in our fields of endeavour. We aim to share our ideas and practice through as many routes as possible.
As a Trust we aim constantly to be evolving in nature and form in relation to the environment in which we work, to ensure that our contribution remains relevant.
The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system., The postholder will lead and manage the delivery of soft services functions: cleaning, security,
portering, mail, reception, catering, grounds, and pest control. Services are delivered using a
combination of in-house directly employed team members and external suppliers.
Ensure all statutory and NHS standards are maintained, services are delivered efficiently in
line with good practice, and that value for money is achieved,

• To lead, motivate, manage and co-ordinate the efficient and effective delivery of soft

services, and be responsible for the effective service monitoring, review and remedial
action-taking across all areas of responsibility.

• Responsible for ensuring the highest standards of services are provided and

responsible for the ongoing review and updating of work related schedules within
these services areas.

• Work flexibly across entire range of service operations, ensuring correct focus and

priority is maintained and key initiatives and or projects prioritised in accordance with
the Trust's strategy and operational plans.

• Contribute to the formulation of plans, objectives and implementation of associated

actions to meet the Directorate's business planning process.

• To work collaboratively with Estates Services colleagues in relation to the delivery of

the facilities services.

• To manage the Soft Services team, which comprises 4 direct reports and 8 further

indirect reports, as well as outsourced service delivery partners.
Please see the attached Job Description and Person specification for more information on the role requirements and duties.

Working for our organisation
For 100 years, the Tavistock and Portman clinics have embodied a distinctive way of thinking about and understanding mental distress, mental health and emotional wellbeing.
Our vision is to be a leader in mental health care and education, using talking and relational therapies to make a meaningful difference to people's lives
Our mission is to work in partnership with people, families and communities to provide high-quality specialist mental healthcare, alleviate emotional distress and pioneer innovative education and research,
• In submitting an application form, you authorise the Tavistock and Portman NHS Foundation Trust to confirm any previous NHS service details via the Inter Authority Transfer (IAT) process should you be appointed to the post

If you are offered a role with one of the NLPSS partner trusts, as part of pre-employment checks your identity and right to work documentation will be verified remotely (in most circumstances), using a certified identity verification service provider TrustID. You will be asked to capture an image of the relevant documents as well as a "selfie" using your smartphone/tablet (if available) for facial matching. TrustID will also perform a digital address check using Trunarrative and Equifax, which is a soft check and does not leave a footprint on your credit rating. For more information, visit www.trustid.co.uk