Software Support Engineer

To drive the evolution and deployment of Data and AI capabilities within the businesses and to our customers in order to increase growth in orders and increased customer satisfaction. As part of a newly establish Software development and delivery team the support engineer will work with both the development team and the end user in Thales UK businesses. Supporting the Thales UK Digital and Data strategy the Software support engineer will; deploy and support software offerings into an internal catalogue of reusable/re-deployable capabilities focused around data and AI capabilities, helping deliver continuous evolution and deployment of factory developed software. The role will interact with other data solutions architects and engineers across the business working in Data and AI: delivering solutions that make up new or enhanced market offers; provide technical feedback of solutions; and acting as a technical expert in solutions used transversally throughout the business. The role will be part of the Thales UK Data and Digital Competence Centre team to ensure that the technology strategy, human capabilities and opportunity pipeline is enabling the business strategy and growth. The role will connect with stakeholders across engineering, Thales UK and Group Digital Competence Centres thinking. Key Responsibilities and Tasks:·Support solutions both developed by the team and from other teams throughout their lifecycles enabling multi-deployment of those solutions through a catalogue strategy·Provide in service support to solutions where data and AI deployed by the factory

• Maintain CI/CD Pipelines to enable efficient deployment of code by automating development and deployment processes
• Support solution opportunities that focus on Reuse, maximising the return on development costs by reducing other programme development costs.
·Collaborate with development teams to enable the delivery of high-quality, secure, and scalable applications·Recommend best practices and ensure the products developed within the organization are robust, secure and scalable·Work with the product owner to address user needs·Perform code reviews and able to debug issues·Participate in agile threat modelling and vulnerability management·Ensure compliance with security and regulatory requirements for MOD and high Design assurance software
• Support the Customer Enterprise/Solution Data Architects in coordinating the data landscaping and cataloguing for Thales UK
• Working collaboratively with the various squads and technical roles to identify common issues and opportunities to improve operational and strategic delivery.
• Accountable for the creation of the technology software solution deliverables
• Horizon scan for major disruptive technology trends (trend spotting) that affect business. Provide practical advice and best practices to overcome these challenges and successfully deliver the expected business outcomes.
  
  Technical
• Logical Analysis of technical solutions and problem solving
• Experience working on Linux or Windows based infrastructure
• Excellent understanding of modern programming languages such as Ruby, Python, Perl, and Java
• Configuration and managing databases such as MySQL, Mongo
• Excellent troubleshooting
• Working knowledge of various tools, open-source technologies, and cloud services
• Awareness of critical concepts in DevOps and Agile principles
• Knowledge of business ecosystems, SaaS, infrastructure as a service (IaaS), platform as a service (PaaS), SOA, APIs, open data, microservices, event-driven IT, predictive analytics, machine learning and artificial intelligence
+ General IT Knowledge (applications, storage, networks, IT infrastructure, Infrastructure, service level agreements, Asset management etc)
• Familiarity with information management practices, system development life cycle management, IT services management, infrastructure and operations, and EA and ITIL frameworks
+ Technical IT (security, transaction processing, user interface, data management, Operating Systems Services) + Ability to design innovative solutions whilst adhering to strong security constraints. + Experience of the latest technology trends and their application within Data - including but not limited to AI, machine learning containerisation, IOT, big data and cloud. Interpersonal Skills
• Ability to work in complex multi-stakeholder environment.
• Excellent communication skills and interpersonal skills - encourages an open environment where information and ideas are shared and innovative thinking is stimulated. Will be adept at effectively building stakeholder relationships and working collaboratively with customer, supplier and internal teams.
• Capable of effectively engaging with technical staff, suppliers and stakeholders supporting delivery of solutions to achieve business/user objectives.
+ Team player with a sharp intellect, challenging approach and a "can do attitude". + Experience of multi-stakeholder change management activitiesExperience: Essential
• Have a significant proven experience (3 to 5 years) among the following: Software development, software through life support, software deployment, software fault resolution
• You are recognised as a team player and enjoy collaborative work
• You are analytical, structured and synthetic
• You are considered as a problem-solver
• You enjoy dealing with diverse and complex projects
Desirable
• Previously undertaken solution development and implementation of Software projects
• Experience in AI technologies
Qualifications: Essential
• Degree/HND or an equivalent in a relevant Engineering/Data/IT subject
Desirable
• Certification in relevant modern software languages
• Vendor related technical competence qualifications (for example MCITP & VCP / CCSE & CCNP)
• SAFe or Agile competence (with supporting qualifications)
  
  In fast changing markets, customers worldwide rely on Thales. Thales is a business where brilliant people from all over the world come together to share ideas and inspire each other. In aerospace, transportation, defence, security and space, our architects design innovative solutions that make our tomorrow's possible.
Together we offer fantastic opportunities for committed employees to learn and develop their career with us. At Thales UK, we research, develop, and supply technology and services that impact the lives of millions of people each day to make life better, and keep us safer. We innovate across the major industries of Aerospace, Defence, Security and Space. Your health and well-being matters to us and that's why we offer you the flexibility to do what's important to you; whether that's part time hours, job sharing, home working, or the ability to flex your start and finish times. Where possible, we support a working pattern that suits your lifestyle and helps you reach your ambitions., At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working.