Soho Support Coordinator - Member Services

Our Soho Support Team (SST) is responsible for providing creative solutions and fast, to our members and customers globally, across Membership, Bedrooms & Soho House Retail. We offer memorable experiences and deliver industry leading service to all. Here in the Member Services team our focus is to offer memorable experiences and deliver industry leading service to all. You will play a key role in supporting our members in getting the most from their membership. With new house openings globally, this is an exciting time to be joining our team and we're looking for Coordinators based across the UK to deliver a first-class service to our members via phone and email. Main Duties…

• To be an enthusiastic and proactive first point of contact for Soho House member queries via telephone and email. Responding to these in a timely manner, whilst adhering to the departments SLA's.
• Providing information to prospective members about our membership offering and application process
• Supporting members with General Enquiries, restaurant reservations, member event bookings, House policies etc.
• Use systems including Salesforce, OpenTable and Natterbox to interact with members by phone and email.
• Completing general membership administration tasks
• Supporting other departments with information requests etc.
• Any ad-hoc projects given by the Soho Support Manager / Team Lead
  
  Are passionate about providing first class customer service, bringing great energy throughout your shift
• Are an excellent problem-solver
• Thrive in a fast-paced team environment
• Have experience of working in a customer facing role
• Have excellent verbal and written communication skills in English
• Are IT proficient with excellent knowledge of Microsoft Office
• Are great with new systems
• Are highly motivated, adaptable and have great attention to detail
• Are resilient and happy to deal with complaints through to resolution
• Enjoy working within a team in order to collaboratively find solutions
• Are able to work flexible shift patterns including evenings, weekends and bank holidays
• Are able to work shifts from home
• Are keen to learn more about Soho House
Desirable Experience...
• Salesforce or other CRM system
• OpenTable or other reservation system
• High volume of contacts by phone and/or email
• Luxury hospitality or Members environment
  
  Soho House offers competitive compensation packages that feature global benefits and perks. Whether you're seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to grow your career.
• Soho Friends Membership - House Membership After 1 Years Service.
• 50% off Food & Drink, 7 days a week
• Staff Room Rate; Any Bedroom, Any House, $100 a night
• Private Health and Dental Care
• Weekly Pay
• Life Assurance
• Birthday Day Off
• Up to 50% Staff Discount on Cowshed & Soho Home
• In Office Dog Policy
• Season Ticket Loan
• In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
• Free Counselling Sessions
• Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate.
• Continuous training to develop yourself personally and professionally
• Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and much more
• Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.