Solar Regional Manager

Here at Octopus, we're embarking on an exciting journey with the continued growth of our solar value proposition. We're bringing market leading products to the market that couple with our best in class smart tariffs to give customers a seamless transition to renewable energy. We are growing our teams and are looking for an experienced, customer-obsessed leader to drive regional growth in our Brighton office. Our people are the heart of this revolution so exceptional leadership and can-do attitude will be key to our success.
We're looking for an enthusiastic individual with solar operations experience to drive the end to end customer journey. You'll be responsible for the growth and performance of a region and driving excellence across sales, design and customer operations.
The Solar Regional Manager is responsible for overseeing the end-to-end delivery of solar operations within their region. This role combines leadership, operational management, and customer-focused strategies to ensure the successful implementation of solar projects from customer enquiry through to installation. The Solar Regional Manager will lead multi-disciplinary teams, drive continuous improvement, and ensure exceptional customer experiences throughout the solar journey.,

• Own the operational delivery of solar projects within the region, ensuring that every installation is completed to the highest standards.


• Manage and support a team of function managers and onboarding specialists to deliver excellent customer service and operational efficiency.


• Develop and implement a regional strategy that aligns with company goals, including resource management, project throughput, and customer satisfaction.

2. Team Management and Development:

• Lead, coach, and mentor a team of 2-4 multi-skilled team leaders as well as a team of sales and onboarding specialists, fostering a high-performance culture.


• Ensure teams are equipped with the necessary skills and knowledge through ongoing training and development programs.


• Promote a one-team environment, encouraging collaboration and innovation across all functions involved in the solar installation process.

3. Customer Experience and Service Excellence:

• Take ownership of the customer journey from customer enquiry, through sales to post-sale onboarding to installation, ensuring a seamless and positive experience.


• Handle escalated customer issues, transforming challenges into opportunities to enhance customer satisfaction and loyalty.


• Continuously improve customer touchpoints, ensuring that processes are efficient, scalable, and customer-centric.

4. Business and Performance Management:

• Drive the achievement of key performance metrics, including sales, installation throughput, team satisfaction, and customer feedback.


• Collaborate with cross-functional teams (Sales, Compliance, Install and Survey crews, Training) to deliver an integrated regional business plan.


• Utilise data-driven insights to optimise operations, identify opportunities for improvement, and implement best practices across the region.

5. Quality, Compliance, and Safety:

• Ensure all solar installations meet high standards of quality, safety, and compliance with industry regulations.


• Work closely with the Compliance Team to maintain and enhance safety protocols, ensuring a safe working environment for all employees.

6. Strategic Planning and Innovation:

• Identify emerging trends, challenges, and opportunities in the solar industry and proactively adapt strategies to maintain a competitive edge.


• Collaborate with other Regional Managers and stakeholders to develop and implement cross-regional initiatives that drive growth and efficiency.


• Lead projects that align with the company's mission to drive the renewable energy revolution and expand the solar proposition in the region.
  
  Leadership: Strong leadership skills with a track record of managing and developing high-performing teams in a fast-paced environment.


• Customer Focus: Demonstrated ability to lead teams in delivering exceptional customer service, with a passion for exceeding customer expectations.


• Operational Excellence: Experience in driving operational efficiency, managing resources effectively, and delivering results in a high-growth environment.


• Data-Driven Decision Making: Proficiency in using data and analytics to inform decisions, optimise processes, and track performance metrics.


• Project Management: Strong organisational skills with the ability to manage multiple projects simultaneously and deliver on time and within budget.


• Compliance and Safety: Knowledge of industry standards, safety protocols, and compliance requirements in the solar sector.


• Cross-Functional Collaboration: Ability to work effectively across different functions and build strong internal and external relationships.


• (Nice to have) Solar Industry Experience: Proven experience in solar operations or a related field, with a deep understanding of the end-to-end solar installation process.