Sommelier - Chipping Norton

The Wild Rabbit is a modern British inn set in the heart of the Cotswolds - a place to eat, drink and sleep in a relaxed and welcoming setting. The Wild Rabbit family is growing, and we are looking for a passionate and experienced Sommelier to ensure the smooth efficient running of service throughout the restaurant, pub and private dining room.,

• To always deliver excellent service, to all external & internal guests. This begins with providing Instant Service with a Smile!
• Take responsibility for making the guest experience seamless and be accountable for your mistakes.
• To consistently lead by example by looking immaculate and demanding the same amongst your colleagues.
• To be positive & genuine in dealing with any guest requests; Never Say No!
• Always aim to exceed expectations of our guests by anticipating their needs to provide a pro-active service.
• To always be enthusiastic in all interactions with guests or colleagues. You are our ambassadors!
• To know your subject in order to make recommendations, and promote The Wild Rabbit, Daylesford & Bamford, and to help educate your colleagues on our offering and history.
• To be prepared and anticipate the business. Our service revolves around attention to detail and a great deal of preparation must be done behind the scenes to give a smooth service to our guests.
• To communicate with all guests, departments and colleagues in a positive & respectful manner. Ensure the handover of detailed & accurate information to avoid mistakes and guest dissatisfaction.
• To enjoy yourself at work in order to create a special work environment.
• Display the attention to detail that we are renowned for and take pride in our surroundings
YOUR RESPONSIBILITIES WINE
• To have exceptional knowledge of the wine, beers and cocktail lists
• Manage wine cellar and stock
• Ordering of wine
• Running special events and tastings in the wine cellar, private dining room and cottages
• Have full knowledge of ingredients in order to give accurate allergens advice
• Actively drive average spend per head through wine service
• Ensure all bills are correct
• Support all Managers in the sales of wines and to advise them on the best wines
appropriate for the guest SERVICE
• To adhere to the agreed steps of service at all times
• Ensure the wine service provided to guests is of the highest quality
• To take charge of wine service and train others in your absence
• To take an active role in service with both running a section and running food when not needed on wine service
• To take ownership of wine service for private dining events
• To keep a constant attentive eye to the timing and flow of service at the bar tables
• To constantly seek to proactively assist guests in the bar seated area, without waiting for them to stand up and seek for help
• To anticipate all possible complaints and attempt to resolve them in the first instance - Report/escalate any potential issues or complaints to the Manager on duty
OPERATIONS
• To highlight H&S matters to your line manager
• To deliver and champion The Wild Rabbit standards
• To be proactive in assisting your team member colleagues
• To activity share knowledge of your subject
• To be reliable and punctual on shift
• To ensure all mandatory and legal training is complete and up to date; and refreshers completed prior to the expiry date
• To attend training courses when requested
  
  Discounts: We offer a range of discounts on our products, treatments, and dining
experiences from day 1. Volunteering Days: Employees are offered one paid day per year to volunteer with a charity of their choice. Private Medical: We offer subsidised private medical insurance through Bupa. Pension Scheme: Pay up to 9% of your salary into your pension each month; we contribute up to 4.5%. Life Assurance: We offer life assurance cover, equivalent of up to a year of your annual salary. Mental Health Support: Our Employee Assistance Programme provides 24-hour support, seven days a week.