South Area Manager PURPOSE: PEOPLE: QUALITY: PROFIT: PREVIOUS REQUIRED EXPERIENCE ESSENTIAL SKILLS

To be responsible for the day to day operations of assigned departments (e.g. housekeeping, kitchens, health clubs) within hotels in a designated area, ensuring the provision of efficient and effective housekeeping services to all clients and leading, coaching and training the onsite teams while meeting objectives set by management.,

• Responsible for recruitment and ensuring appropriate staffing levels are maintained and correct paperwork is obtained from new employees


• Manage senior Omni employees to ensure that they are trained and perform duties to a high standard


• Overall responsibility for induction, Health and Safety plus other relevant training at each contract


• Dealing with employee relations including investigations, disciplinaries, grievances, and appraisals with Human Resources support when required


• Building and maintaining relationships with clients


• Meeting objectives set by Management


• Manage own diary and time effectively


• Identify staff members suitable for development and promotion


• Responsible for ensuring appropriate incentives are given at each location(e.g. an employee of the month/quarter)


• Be proactive in regards to own development, including participating in area managers' meetings and supporting with the delivery of training


• Responsible for assisting with the TUPE process on incoming and outgoing contracts


• Monitoring staff accommodation (where relevant) and reporting any concerns to the relevant person, Conduct weekly and monthly visits to designated hotels, completing relevant reports in a timely fashion


• In continuous preparation for external audits carry out quality checks using the OMNI quality app on each visit, expected levels of a minimum of 10% of room stock per month, analyse data quality app reporting module and create action plans as required


• Ensure on-site Health & Safety documentation, including site-specific risk assessments and relevant safe systems at work is completed and kept up-to-date


• Monitor relevant hotel satisfaction survey results at each visit


• Ensure relevant OMNI senior management in your locations is trained in all aspects of departmental duties and the training is cascaded to all staff


• Ensure accurate Health & Safety plus departmental training records are maintained on-site


• Assist with compliance with GDPR as per company guidelines, Monitor productivity at each location to ensure expected levels are maintained


• Manage budgets as required at each contract (e.g. guest supplies, laundry and chemicals)


• Overseeemployeeholidaysareeffectivelymanagedoneachcontract


• Monitor and maintain appropriate staffing levels on each contract, ensuring appropriate liaison with the recruitment department as required


• Monitor Procure Wizard usage on a daily basis to ensure it is being utilised correctly
  
  Previous relevant Management experience (e.g. as a Head Housekeeper in a large and demanding property) or experience as an Area Manager with the main focus on housekeeping operations covering a range of departments


• Previous people management experience (e.g. leading, coaching and training)


• Management of dealing with budgets, including profit and loss, productivity and quality


• Experience of dealing with Health and Safety matters


• Full, clean driving licence (subject to location)


• Desirable to hold Health & Safety of Work Level 3 qualification, Excellent interpersonal skills


• Excellent written and verbal communication skills


• Proficient in the use of Microsoft office packages including Word, Excel and Outlook


• Ability to build rapport quickly and credibly with all contacts including employees, clients and other contacts


• Ability to work effectively under pressure


• Excellent organisation and time management skills


• Ability to motivate and inspire others


• Flexible with a willingness to learn and train others


Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.