Spa Host

As a Spa Host you will provide a professional and friendly welcome to all Aqua Sana Guests, ensuring the smooth running of the Guest Service Journey and delivering the best possible experience. Working as part of a team, the role requires an outgoing approach, accompanied with enthusiasm at all times and a passion to deliver customer satisfaction.

Responsibilities will include:

• Ensuring all guests are greeted in a bright, professional and friendly manner and ensuring their requests/queries are dealt with efficiently


• Working alongside the entire Aqua Sana team to ensure the smooth running of the department


• Checking the spa and general areas on a regular basis and ensuring they are to the required standard. Escalating any issues to the Aqua Sana Duty Manager


• Carrying out product seminar demonstrations as and when required.


HOURS OF WORK

You will be contracted to work 120 hours per 4-week period on a flexible basis. This means that your days and hours of work could vary each week, but you will always receive at least your contracted hours each period. Shifts will typically fall between 7am and 10pm.

As our village is open 365 days of the year, your working hours will include weekends, public / bank holidays and during Christmas and / or New Year on a rota basis.


• Excellent verbal communication skills


• Strong organisational skills and attention to detail


• Pre-empts problems and seeks to find solutions


• Previous experience of working within a similar role / beauty industry


• Previous experience of working in a customer service environment


• Ability to build relationships at all levels


• Friendly, genuine and warm towards guests and colleagues


• Ability to utilise excellent time management skills and use own initiative and teamwork


Desirable requirements:

• Previous experience working in a retail environment with proven sales records
  
  Center Parcs is a fantastic place to work and the benefits are as impressive as they are unique. Here are just a few:


• Colleague Bonus Scheme


• Pension Scheme with Life Assurance


• Colleague Recognition and Reward Scheme - offering a choice of Center Parcs and High Street vouchers


• Free use of our leisure facilities


• Discounted Center Parcs breaks


• 20% discount in our restaurant and retail outlets


• Access to Perks at Work Portal - offering a wide range of retail and leisure discounts


• An Employee Assistance Program - providing support on financial, health and legal matters


• Excellent opportunities for career development and progression with the opportunity to gain externally recognised qualifications