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Spa Host - 8 hrs

PPHE Hotel Group, City of Westminster

Spa Host - 8 hrs

Salary not available. View on company website.

PPHE Hotel Group, City of Westminster

  • Part time
  • Permanent
  • Onsite working

Posted today, 23 Dec | Get your application in now to be one of the first to apply.

Closing date: Closing date not specified

job Ref: ee7988f2b681485eac50087de1298b4e

Full Job Description

  • Take care of guest check-in and check-out processes efficiently, as well as handling bookings, payments and cancellations.
  • Confidently give guests tours of the spa facilities and explain the services and treatments available.
  • Answer our phones and respond to emails and online enquiries quickly and courteously.
  • Schedule appointments and manage the spa booking system to make sure scheduling is efficient and manageable, and our guests are happy well cared for.
  • Address and resolve guest concerns or issues quickly and brilliantly, escalating to management when necessary.
    • What we're looking for:
  • Flexibility, for you to be available where needed which can include weekends
  • Tidy and organised, keeping our reception area looking perfect, and making sure all front-of-house materials and supplies are well-stocked.
  • Ready to pitch in and help with preparing treatment rooms, making sure they're clean, well-presented and ready for appointments.
  • Knowledgeable about everything we do, so you're ready to promote and upsell spa services and products to enhance each guest's experience.
  • Up to date and following all spa policies and procedures, including those related to health and safety
  • A team player, happy to collaborate with spa therapists and other team members to make sure our service runs smoothly and we deliver a great guest experience every time.
    • Renowned for creating memorable moments, Park Plaza caters to both leisure and business travellers with stylish guest rooms and versatile meeting facilities that are perfectly complemented by award-winning restaurants and bars. Park Plaza. Be part of it.

    At Park Plaza Westminster Bridge Hotel, we are all about creating stories and memories by delivering excellent and personal service to our guests. The friendly face of the 1023 bedrooms Park Plaza Westminster Bridge Hotel as our Spa Host Part-time (8 hours per week) your helpful, can-do approach and passion for great service will create an amazing impression each and every time. As our Spa Therapist, you'll get:
  • Salary: £11.88 per hour + Commission + Excellent Benefits
  • Discounted PPHE hotel rates (extends to the Radisson Hotel Group and family & friends)
  • F&B discounts at our restaurants and bars (for your whole party)
  • Two wellness days per year, meaning all team members start with 30 days of holiday per year - including bank holidays, increasing with years of service!
  • Two free meals per day, every day (including your day off if you choose to come in!)
  • Recommend a friend scheme - up to £750!
  • Vitality at work scheme with great gym discounts & more
  • Ride to Work scheme & free cycling lessons
  • 24/7 employee assistance programme
  • Benefit Hub - Discounted prices at hundreds of stores, supermarkets, major retailers, attractions, restaurants, and cinemas.
  • Free dry cleaning for work uniform
  • Annual Staff parties and events
  • Company pension plan & award-winning training

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