Spa Receptionist

As a Receptionist at Whittlebury Spa your primary responsibility will be to provide excellent guest service and ensure a smooth and pleasant experience for our guests. You will be the first friendly face our guests will meet and your role is crucial in creating a warm and welcoming environment.

Duties to include:

· Providing exceptional guest service by greeting and welcoming spa guests, addressing their enquires and offering assistance throughout their visit.

· Anticipating guest's needs to exceed expectations wherever possible.

· Preparing for guests' arrival and setting up ready for their welcome ritual

· Manage and oversee the changing facilities and Heat and Ice Experience to ensure areas are tidy and presentable.

· Be knowledge about the Spa, treatments and package offering in order to answer guest questions.

· Administrating tasks such as data entry, organising paperwork and planning arriving guest's locker allocations.

· Answering phone calls, responding to emails, and handling guest enquiries and requests promptly and efficiently.

· Maintaining a clean and organised reception area as well as stocking necessary retail and stock supplies.

· To report for duty punctually as per rota, wearing the correct uniform and adhering to appearance standards.

· Forming a good working relationship with your team.

We are looking for a bubbly, well presented and organised full time Receptionist to become part of the Whittlebury Spa Team., · Possess exceptional guest service skills

· Ability to forward think

· Have a passion for the beauty and spa industry.

· Whilst there are no specific experience requirements for the role, previous experience in a guest or customer facing position is desirable.

· Valid First aider training or first responder training is also beneficial to your application

Salary: £23961.60

Shifts:

· Shift times can start as early as 7.00am and can finish up to 10.30pm

· Full time is a 40-hour contract. 5 days out of 7.

· Both weekday and weekend work are required with a least one weekend off per month., Whittlebury Park Benefits: This role is known internally as an S2 role, some of the benefits associated with this role are:

· Free Golf & Leisure membership

· 28 days paid Holiday including public Holiday - Additional Holidays after 3, 5, 8, 10, 12 and 15 years (Full time staff)

· Cashback on essential health care - claim back on optical, dental and some holistic therapies (Contracted hours staff only)

· Employee awards

· Workplace Pension Scheme

· Enhanced Pension Contributions - 4x Salary death in service policy (Contracted hours staff only)

· Up to 50% discount on treatments

· 10% discount on spa products

· Friends and family discounts on Spa's, overnight stays, dinners and much more!

· Free lunch and drinks whilst on duty

· Free car parking

· Birthday gift

• We allow all staff who work a minimum of 40 hours each month to benefit from a complimentary Leisure Club membership



• We allow all staff who work a minimum of 60 hours each month to benefit from a complimentary Golf membership


Job Types: Full-time, Permanent

Pay: £23,961.60 per year,
• Company pension


• Employee discount


• Free parking


• Gym membership


• On-site parking


• Referral programme


Schedule:

• 8 hour shift


• Weekend availability