Spa Receptionist

We are seeking an experienced Spa Receptionist to join our well established Spa Reception team. You will be accountable for the delivery of an outstanding guest experience for our guests and members, facilitating a personalised, professional, warm and consistent service, whilst being forward thinking and passionate about the spa industry.

Day to day responsibilities include:

• Upkeep of the day to day standards of the Spa Reception area.


• To create memorable guest experiences through the excellent organisation and upkeep of standards within the Spa Reception team.


• Working alongside the Reception and wider Spa team to provide the highest levels of guest service.


• To achieve outstanding guest service, and efficient operational standards, monitoring to continually improve development.


• To identify and promote all available business opportunities, predominantly Spa packages and the upselling of treatment services within the spa.
  
  Attention to detail


• Excellent organisation skills


• A good level of computer literacy and database knowledge of booking systems, as well as experience working with excel


• Ability to work cohesively alongside the reception and wider spa team


• Ability to confidently identify and promote all available business opportunities


• Qualified Therapist to a minimum of NVQ Level two an advantage


• Previous customer service experience in a guest-facing role.
  
  A privately-owned luxury hotel, Rudding Park has 90 bedrooms and suites, a destination spa, two restaurants and a kitchen garden, private cinema, two golf courses and meetings and events venue. Set in 300 acres of landscaped gardens and woodland, Rudding Park is one of the most beautiful Harrogate hotels.


Rudding Park features the first Roof Top Spa in the UK and offers an extensive range hydrotherapy and thermal experiences. We offer an extensive range of treatments and guests can discover the Escape Zone - a peaceful and serene space to relax following a treatment. The Spa also offers an indoor swimming pool using natural waters from the grounds of Rudding Park, a Juniper Log Sauna, Rasul for traditional Moorish mud treatments, Retail Therapy, Hair Studio, Nail and Beauty Studio.

Award Winning Team

A few of our most recent awards:

• 2023, Best Spa for The Eco-conscious, Good Spa Guide Awards


• 2023, Harrogate Hospitality Awards, Team of The Year


• 2022, Best Destination Spa, Good Spa Guide Awards.


• 2021, Spa Team of The Year, Professional Beauty Awards.


• 2020, Best Spa Hotel, World Spa and Wellness Awards (Western Europe & Scandinavia)


• 2020, Best Spa Outside Facilities, Good Spa Guide


• 2019 Best Independent Hotel of the Year, Cateys


• 2019 Hotel Spa of the Year, AA Hospitality Awards


• 3 AA Rosettes, Horto Restaurant
  
  We are searching for outstanding individuals to join our dynamic, passionate and fun team. We are looking for The Best of the Best - could this be you?!


As an award-winning employer, we will invest in you; supporting your personal growth with training and development paths and we'll celebrate and reward your success along the way!

Read on, it just keeps getting better...

In return for your hard work and commitment we offer:

• Enhanced pay (up to an additional £3 per hour for working week days after 7pm and weekends).


• Service Charge (Tronc) earn up to an additional £3,000 per year


• Company sick pay for up to 4 weeks


• A range of discounts including 50% off spa days and dining, not to mention preferential room rates for employees and family (subject to availability of course)


• Annual party, family fun days, award dinners - we love to celebrate!


• Up to 30 days annual leave, increasing with length of service


• Complimentary overnight stay for you and a guest (including dinner, bed and breakfast with spa) when you complete a three month probation


• FREE food and drink; The Green Room is our team's dedicated space to chill out, when not 'on stage' looking after our guests. You'll find a range of hot and cold food options with different areas to relax, catch up with your 'co-stars' or watch TV.


• Investment in personal growth through Apprenticeship, Training Courses and Development Programmes.


• Can't wait until pay day? Wage Stream allows you to pay yourself when you need it!


• Hospitality Rewards include FREE Employee Assistance Programme from Day 1


• Local discounts on gym memberships


• Complimentary counselling sessions to support mental health


• Wellbeing App with a range of support such as podcasts, fitness videos, recipes


• AND MUCH MORE...........