Spa Receptionist

Reporting to the Spa Manager, you can expect your working day to include the following.

• To welcome our guests, providing care, warmth and efficiency in every guest connection. Stop the clock and allow guests to begin their timeless Spa memory. Put them at ease with your exceptional presentation skills, professionalism and efficiency.


• You will be expected to maintain superior levels of hygiene, cleanliness, tidiness and complete Health and Safety checks throughout the spa.


• Anticipating guest needs by being fully aware of arrivals, departures and monitoring traces. Experience of Spa or Hotel Reservations systems is highly desirable.


• Demonstrating excellent presentation skills and attention to detail shown in all client interactions from telephone calls to payments.


• Display a positive can-do attitude and the passion to stand out and be proud of our hotel and MGallery brand during tours and always delivering 5 Star Service.


• To take pride and ownership in the opening and closing procedures of our Spa and Leisure complex


• To exude a passion for providing excellence in service and excelling as a team in upselling promotions, vouchers, retail and treatments.
  
  Previous experience working within customer service, reception, spa/leisure facility is preferred.


• Previous experience working in a pool plant room is preferred.
  
  We opened the first 5 Hotel in Liverpool; The Municipal Hotel & Spa MGallery in May 2023 and have reset the clock within this historic building, bringing it back to life. Our Heartists® aspire to create memorable, heartfelt moments for all life enjoyers to experience unique stories from the past but also to immerse themselves into our hospitality, creating their own astonishing tales of MGallery magical moments. We boast 179 stunning bedrooms set in a remarkable and inspiring landmark of the city. Time is of essence and at the heart of The Municipal's story. The iconic clock tower and bells giving the tempo to a timeless melody. Various restaurants, bars and a state-of-the-art spa sanctuary experience, will offer everyone the place to have the time of their lives, pause the clock and embark upon their own magical journey with MGallery., When you enter our hotel you will be "wowed" and we aspire for our guests to be bowled over too in their initial connection with our building and our Heartists®. Our Heartists are our team, the heart of the hotel, who strive to make meaning in every moment from check in to departure. We have passion for interacting with people upon check in and beyond, learning what makes them tick and providing surprise and delight Municipal memorable moments. This role has flexible hours and days available.
  
  When you become one of our Heartists®, you will also be a member of the Accor and RBH group with all the benefits that brings. The ALL Heartists® program is the benefits programme dedicated to Accor Heartists®. It provides employees with the opportunity to enjoy memorable experiences throughout the year, thanks to preferential rates in hotels and exclusive discounts with a wide range of partners. The RBH company benefits extend these offerings across RBH Managed hotels, Hapi Benefits, Refer and Reward Schemes, an extra day's holiday for your birthday and pension scheme. To conclude this power trio, we have The Municipal Hotel benefits with friends and family rates, discounts, free meals on duty, gratuities, discounted local parking and social events. What's not to love?