Spa Receptionist

Spa Receptionists in our team play a pivotal role in creating a serene and enjoyable experience for our spa guests. Contributing to the overall well-being and relaxation of our guests in our luxurious Spa.

• Greet our guests with a warm welcome as they arrive at the spa.


• Ensure a smooth and efficient registration process creating a friendly impression.


• Ensure accurate scheduling of treatments and services, accommodating guest preferences and therapist availability.


• Provide exceptional customer service by addressing guest inquiries and offering information about spa services, promotions, and facilities.


Performing various administrative tasks such as processing payments, handling phone calls, maintaining client records, and managing correspondence.


• Strong organizational skills and attention to detail.


• Very good at multi-tasking and remaining calm under pressure.


• Excellent communication skills with a high standard of written and spoken English.


• A smart and professional appearance.


• You value being part of a team and supporting your colleagues.


• Most of all, you will have an approachable, positive, and proactive manner.


• Experience in a similar role within a 5-star hotel is a significant advantage.
  
  Fairmont Windsor Park is a beautiful, heartfelt retreat surrounded by 40 acres of English countryside that blends iconic heritage with modern elegance. Our five-star hotel includes 251 luxurious bedrooms and suites accompanied by 7 restaurants and bars offering an unrivalled dining experience. The spa and wellness facilities are inspired by nature and the hotel has state of the art conference facilities.
  
  Free meals on duty.


• Uniform offered and dry cleaned.


• Complimentary on-site parking is available whilst on duty.


• Free limited shuttle service between the hotel and Heathrow Terminal 5 and Egham Station.


• Discounted employee friends & family rates at Arora Hotels.


• Food and beverage discounts.


• Christmas gifts and employee parties


• Introduce a friend scheme


• Cycle 2 work scheme.


• UK attraction discounts @ Merlin Entertainments.


• Taste card.


• Life assurance scheme.


• Wage stream.


• Employee assistance programme.


• Arora star employee recognition.


• Long service recognition award.