Spa Receptionist - Gloucester

As a Spa Receptionist at De Vere Cotswold Water Park, you will be the friendly face that greets our guests, making them feel welcome from the moment they arrive in the Spa. Your mission will be to provide exceptional customer service, handling guest requests efficiently and going above and beyond to ensure our Spa guests and members have a 5

• experience.
Training will be provided to ensure you have a full knowledge of all the spa treatments and services on offer, to be able to answer all enquiries efficiently, but a keen and interest in spa and wellness will help to ensure you enjoy this role.


• A warm and welcoming approach and the ability to deliver high standards of customer service
• An excellent telephone manner
• Great organisation skills in order to arrange the Spa Therapist's schedules.
Above all, if you share our values of being warm, genuine, anticipating guest needs, and paying attention to every detail, we invite you to join our team at De Vere and become part of our dedicated team, delivering exceptional guest experiences every day.

De Vere Cotswold Water Park: nestled at the edge of the Cotswolds right in the heart of 152 lakes, the Hotel offers stylish accommodation with breathtaking views and has 328 bedrooms and apartments. There are 15 flexible meeting and event spaces and 2 large conference and banqueting suites hosting up to 800. With three restaurants and bars we have a buzzing Food & Beverage team here, but also have exciting opportunities across our other departments including Conference & Events, Reception/Front of House, Spa & Leisure, Kitchen, Housekeeping and Maintenance. Your commute: we're well served by public transport, and we're just 20 minutes from J15 of the M4 and J11A of the M5. At De Vere, we warmly welcome everyone and foster a sense of belonging, where each person is valued and appreciated. Join our team and become part of a passionate group of individuals who genuinely care about the experiences we create for our guests and colleagues.

The Pay & Benefits: At De Vere we pay attention to the thoughtful details that inspire the loyalty of our colleagues. That's why we are proud to offer the following benefits for the role of Spa Receptionist.
• £11.55 per hour
• Varied shift patterns and contracts available to suit your lifestyle, we are 24/7 operation, meaning shift patterns to suit everyone
• Paid holiday allowance based on the hours that you work
• Free meals on duty in our colleague dining facilities
• Explore our Exclusively Yours Benefits portal, unlocking hundreds of discounts on retail, travel, and leisure activities.
• We are committed to your growth and offer excellent career progression opportunities, including access to our Apprenticeship programmes and study support.
• Take advantage of our Employee Assistance Programme, Hospitality Action, providing 24/7 health and wellbeing support, including free counselling.
• Experience the flexibility and convenience of Wagestream, our financial wellbeing platform, granting you instant access to your pay when you need it.
• Join a supportive team that knows how to have fun with regular team appreciation events, including memorable Christmas and Summer parties.