Spa Receptionist - Manchester, Greater Manchester

The new spa is state-of-the-art with new and exciting experiences for our customers to relax Inside, pamper Inside, and indulge Inside. The Spa includes wellness experiences consisting of 9 different heat experiences, Relaxation room, dedicated nail bar and four treatment rooms. Our goal is to build an outstanding reputation for service and value. We are seeking all those who love providing excellent customer service! In this role you will be responsible for: You will be responsible for taking bookings within on the spa reception and also have the pleasure of meeting and greeting our guests on their arrival at Spa Reception. You are the start of our guests' journey with us; providing friendly and informative service is key to making the right first impression on our guests. As a spa receptionist, you will provide a professional and friendly service to all guests as they arrive. You will ensure the smooth running of the reception area daily, taking care of all guests' bookings and queries with the highest standard of guest care. Working as part of a team, the role requires a professional yet considerate approach, accompanied by enthusiasm at all times and a passion to deliver customer satisfaction. The Spa Receptionist role will require you to be efficient, have competent computer skills, and have an excellent telephone manner whilst taking the guest's booking. You will have confidence talking with our guests, coordinating their requirements and selling everything that is wonderful about our spa You will be part of our remarkable team, taking reservations by email and telephone using multiple booking systems.

• Excellent customer service skills
• Previous experience working as a Receptionist , spa or Reservation Agent would be desirable
• Thrive working within a busy environment
• Genuine, friendly telephone manner with a positive attitude
• Passionate with a willingness to learn
• Strong administration and computer literate - IT
• Accurate data processing with good organisational/time management skills
• Resilient with creativity and ability to multitask
• Ability to work alone and as part of a team
• Previous knowledge of Spa Booking Systems would be desirable (Premier Spa)
The ideal candidate will embody the Trafford Leisure Values of Making a Difference, being Open and Honest, Valuing Diversity and bringing Energy & Empathy into all ways of working.

Trafford Leisure is looking for an outstanding person to join our team, in the role of Spa Receptionist . We promise a challenging but rewarding role within a Community Interest Company (CIC) that would be adding real value to the Trafford and wider Greater Manchester residents. Trafford Leisure is a community interest company, we exist to benefit the Trafford community and we are committed to being a responsible and sustainable employer. We are the largest operator of sport and leisure facilities in Trafford, operating eight indoor facilities, one golf course and driving range and 31 outdoor football pitches, attracting over 2 million visits per year and employing a workforce of over 300 people. Our team support, guide and motivate people and communities to get healthy and be active and we want YOU to become part of this fantastic team. The new brand , which embodies our purpose and will ultimately help us achieve our Vision of making Trafford the most active place in England, can now be seen and experienced at Urmston for the first time and we look forward to rolling out these positive changes to the rest of the Trafford Leisure estate., Trafford Leisure employs a team of over 500 friendly, fully qualified staff who can ensure that whatever your leisure goal, you can achieve it in an enjoyable way. Trafford Leisure is all about, 'More People, More Active, More Often' and with the vast array of leisure activities we provide we have something to offer everyone from toddlers through to seniors to achieve this. Trafford Leisure currently operates the major leisure facilities in Trafford, and is a non-profit distributing organisation, meaning any surplus that is generated is reinvested back into the facilities it operates. This reinvestment allows the company and the facilities to constantly grow and improve to the benefit of our users. The cornerstone of the Trafford Leisure operation is its provision of excellent customer care, through you the customers, our expert staff and continual monitoring of the products and services we offer, we are ever progressing to meet your ever changing needs.

Our business is led by a small, passionate and professional group of individuals. We work together to support and lead our dedicated teams across the organisation which despite its size and number of locations has a fantastic family feel. We are excited to be welcoming a new team member into the business and relish this opportunity to develop and grow as individuals, a team and a business. In addition to a fantastic working environment and the opportunity to make a real difference to the residents across Trafford you can also expect to be rewarded with;
• £ 12.10 per hour
• A progressive, structured and supportive environment in which to work
• Pension scheme
• 32 days holiday, raising incrementally to 38 days after 5-years' service, (including 8 bank holiday's and 2 Trafford Leisure days)
• Company sick pay
• Health and Ride 2 Work schemes
• Complementary Fitness Membership for you saving you up to £450 a year
• Heavily discounted Fitness Membership for up to 5 of your Family & Friends saving each person up to £300 a year
• 24/7 access to a GP
• Employee health scheme - including Confidential Counselling
• Employee Assistant Programme which as an employee could claim back up to £1150 per year of healthcare costs
• Access to a Perks at Work scheme for discounts
• Access to Manchester Credit Union for savings and loans