SPA Referral Advisor

This is key roles in our Single Point of Access service. Post holders will be required to work a mixed shift pattern Monday to Friday 7:00-15:00 - 11:30 - 19:30

The successful candidate will work within the Single Point of Access service. The post holder will be responsible for inputting new referrals on to the appropriate Customer Relationship Management and Electronic Patient Records Systems.

The successful candidate will receive in house training in all aspects of the band 3 referral advisor role. The post holder will all times need to respect patient confidentiality, and work within the trust protocols and legislative requirements.

The successful candidate will be able to work in a challenging and interesting environment and possess outstanding interpersonal and communication skills. The successful candidate will be computer literate able to communicate with service users and professionals directly and have the ability to enhance the trusts values and behaviours to all telephone communications.

• Good level of education (GCSE including English Language


• NVQ 3 or equivalent experience or willing to work towards this qualification, Knowledge and experience of working with those experiencing mental health and/or learning disability difficulties


• Be proficient in the use of computerised systems especially Word and Excel to a level to enable the production of a high standard of finished work


• The ability to organise and prioritise own workload within an agreed schedule of work and to work under pressure and within agreed timescales, Ability to communicate effectively when under pressure


• Excellent communication skills when dealing with service users, relatives, carers and other outside agencies either by telephone/ letter or face to face


• Good customer care skills
  
  Hertfordshire Partnership University NHS Foundation Trust (HPFT) is an outstanding organisation with ambitions to match. We are one of just five mental health trusts to achieve an overall rating of 'Outstanding' from the Care Quality Commission, and our aim is to be the leading provider of mental health and specialist learning disability services in the country.


Our family of over 3500 members of staff provide health and social care for over 400,000 people with mental ill health, physical ill health and learning disabilities across Hertfordshire, Buckinghamshire, and Norfolk, delivering these services within the community and several inpatient settings. We also deliver a range of nationally commissioned specialist services including Tier 4 services for children and young people, perinatal services, plus medium and low secure learning disabilities services.

The care we provide makes a fantastic difference to the lives of our service users, their families and carers - everything is underpinned by choice, independence and equality, with our Trust values embedded throughout:

Our Trust values are:

Welcoming. Kind. Positive. Respectful. Professional.

These values are at the core of who we are, everything we do, and how we do it!

Would you like to be part of the HPFT family? Would you like work with us to ensure our service users live the fullest lives possible they can? Would you like to be supported in your career to be the best that you can be?, Hertfordshire Partnership University NHS Foundation Trust (HPFT) is rated by the Care Quality Commission as an Outstanding provider of mental health and learning disability services. In 2021, we won the prestigious Health Service Journal award for Mental Health Trust of the Year, with the judges saying they were "blown away" by our people's achievements and that everything they saw "sings and hums". This year, our staff rated us the 4^th best mental health and learning disability trust to work for out of all 52 trusts in the country. Our staff tell us that they are proud to be part of the HPFT team, proud of the standard of care we provide and proud that service users are our top priority. Our people tell us they feel supported though a great development, wellbeing and work-life balance offer and a highly compassionate, values-driven culture. We are equally proud of our staff, who live our values of being welcoming, kind, positive, respectful and professional