Spa Senior - Retail And Reception

Aqua Sana is an award-winning spa offering a combination of experiences, products and treatments. Each spa - one at each Center Parcs location - is uniquely designed, with a minimum of 15 spa experience rooms to explore. There is also an extensive range of face and body treatments available to book, carried out by expert therapists using products from the finest treatment houses including Elemis and VOYA.

Aqua Sana is extremely popular and is accessible to both guests staying on the Village as a Center Parcs guest, and external guests who visit Aqua Sana during a Spa Day, Luxury Spa Break or for a treatment.

SPA SENIOR - RETAIL AND RECEPTION | Circa £27,000 per annum

In this role you will provide a professional and friendly service for both guests and colleagues. You will ensure the smooth running of the reception area on a day to day basis, taking care of all guest bookings and queries ensuring treatment and retail sales are maximised and that we deliver the highest standard of guest care and profitability.

The ability to motivate a large team is necessary as you will be accountable for a Reception and Retail team of up to 10 people.

Working as part of a team, the role requires a professional but outgoing approach, accompanied with enthusiasm at all times and a passion to deliver customer satisfaction.

HOURS OF WORK

You will be contracted to work 150 hours per 4-week period on a flexible basis. This means that your days and hours of work could vary each week, but you will always receive at least your contracted hours each period. Shifts will fall between 7am and 10pm.

As our village is open 365 days of the year, your working hours will include weekends, public / bank holidays and during Christmas and / or New Year on a rota basis.

• Excellent verbal and written communication skills


• Strong organisational skills and attention to detail


• Excellent interpersonal skills and the ability to develop, support and challenge a team


• Previous experience of working within a similar role / beauty industry


• Previous experience of working in a customer service environment


• Ability to build relationships at all levels


• Friendly, genuine and warm towards guests and colleagues


• Ability to prioritise and organise daily tasks


Desirable requirements:

• Previous knowledge of Spa / Leisure bookings


• Experience in a retail environment
  
  Center Parcs is a fantastic place to work and the benefits are as impressive as they are unique. Here are just a few:


• Colleague Bonus Scheme


• Pension Scheme with Life Assurance


• Colleague Recognition and Reward Scheme - offering a choice of Center Parcs and High Street vouchers


• Free use of our leisure facilities


• Discounted Center Parcs breaks


• 20% discount in our restaurant and retail outlets


• Access to Perks at Work Portal - offering a wide range of retail and leisure discounts


• An Employee Assistance Program - providing support on financial, health and legal matters


• Excellent opportunities for career development and progression with the opportunity to gain externally recognised qualifications