SPC Senior Clerk

An opportunity has arisen to join the Single Point of Contact team within Mersey Care NHS Foundation Trust as an SPC Senior Clerk on a 12 month fixed term contract. The Single Point of Contact is a busy and exciting Contact Centre service within the Trust and it supports patients and healthcare professionals to access community services within Liverpool, Knowsley and Sefton and provides support across the wider health economy.

We are looking for enthusiastic and committed administrators with flexibility in working hours. Call/Contact Centre experience is preferred but previous experience in a fast paced performance managed environment is also welcome., The ideal candidates for the Senior Clerk role will have NHS call/contact centre experience and be able to demonstrate excellent communication skills, accuracy and efficiency with attention to detail for callsreceived from patients , carers and the multidisciplinary team.

The post holders will be working closely with the clinical team, supportingservicesdelivering care to patients in their own home. They will be able to deal with calls using their own initiative,supported byclinicians, and develop an expertise in safe sign posting of patients, families, carers and professionals to the most appropriate services across Merseyside.

We are looking for enthusiastic and committed staff who want to be part of this new initiative. You must have flexibility in your working hours.

Full Training will be provided but you will be part of building up the requirements of this service and will contribute to the training as the project progresses.

Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.

We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.

At the heart of all we do is our commitment to 'perfect care' - care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We're currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.