Specialist Booking Officer, Band 3

To provide a county wide out-patient appointment booking service for patients and clinicians ensuring wait time targets are adhered to and all capacity is efficiently used.

Monitoring referrals, identifying problems and taking appropriate actions to ensure efficient management of referrals.

To action clinic re-scheduling ensuring that clinical priorities are maintained and liaising directly with services/consultants where capacity problems exist.

To manage follow-up appointments via waiting lists to ensure clinical priorities are maintained.

Making judgments and decisions on flexing template capacity to achieve a balance between clinical priorities and wait time targets.

To ensure that patients receive a supportive and responsive service tailored to their specific needs particularly where barriers to understanding exist.

To ensure accurate and timely data collection. Advising the management team where over or under capacity issues exist and to suggest ways of addressing these.

Highly developed fast and accurate keyboard skills equivalent to RSA 3.

Ability to understand and work with the well-established booking office guidelines and procedures.

Skills and knowledge to analyse information where a number of options exist.

Intermediate IT skills and the ability to adapt with the IT systems used by the Gloucestershire Hospitals NHS Foundation Trust.

Knowledge and experience of management of waiting lists, PTL's, local and national waiting time targets.

Knowledge of medical terminology and specialty associated tests/investigations.

Emotionally robust with the ability to cope with upsetting situations and challenging behaviour.

Able to organise, prioritise and manage own workload without supervision.

Requirement for prolonged periods of concentration in a noisy and distracting environment.

A supportive team member, able to train new team members.

Gloucestershire Hospitals NHS Foundation Trust is the largest employer in the county and with over 8,000 staff, we are one of the largest NHS trusts in the UK. We offer a generous annual leave allowance, excellent bank rates, access to the excellent NHS Pension Scheme, discounts for local shops, restaurants and services, access to our health and well-being hub, access to our two on-site nurseries, flexible working options, discounted public transport, reward and recognition schemes, exercise and activity classes and membership to our popular hospital choir.

The CBO currently has 100+ staff consisting of Management, Lead Supervisors, Supervisors, Booking Specialists, Support Supervisor and Admin & Phone team. Once training has been completed, there may be an opportunity to be part of the hybrid working rota.