Specialist Housing Caseworker

The Specialist Housing Caseworker is a key member of the wider Student Support and Wellbeing Services Team and will have a pivotal role in working with key stakeholders across UCL. They will respond to the day-to-day operational delivery of UCL's Specialist Housing Advice Service, providing consistent and effective delivery of advice and guidance. They will also coordinate housing cases across SSW, Student Funding, UCL Accommodation and the Students' Union.

We are seeking an individual who is passionate about providing exceptional customer care. You must have extensive knowledge of housing legislation and policy, with an ability to keep up to date with changes. This experience will enable you to manage housing cases with a focus on delivering quality services and a customer-focused outcome. You will have excellent communication skills, both verbal and written, together with excellent interpersonal skills, with the ability to liaise with a diverse range of people. You must be effective in prioritising tasks whist managing a demanding workload and be able to remain calm under pressure, for example when dealing with challenging and stressful situations.

UCL Student Support and Wellbeing Services (SSWS) provides information, advice and welfare support for all registered students, including delivery of related student events. The Student Support and Enquiries Team has been awarded the Customer Service Excellence Accreditation, recognising that the customer service the team provides is of an exceptional standard. The team comprises customer care professionals who provide information, advice and support to all registered students.

As well as the exciting opportunities this role presents, we also offer some great benefits some of which are below:

• 41 Days holiday (27 days annual leave 8 bank holiday and 6 closure days)



• Additional 5 days' annual leave purchase scheme



• Defined benefit career average revalued earnings pension scheme (CARE)


• Cycle to work scheme and season ticket loan



• Immigration loan


• Relocation scheme for certain posts



• On-Site nursery


• On-site gym


• Enhanced maternity, paternity and adoption pay


• Employee assistance programme: Staff Support Service


• Discounted medical insurance