Specialist Housing Officer

This is an exciting opportunity for an experienced Housing professional to join our small, but supportive, Housing Team working with ISHA's older adults and providing an enhanced housing management service. It is an interesting and varied role for an engaging, solution-focused person, with a passion for providing excellent people-focused services, and someone who wants to add value within an organisation. You will work closely with the external Care and Support agencies caring for our residents, to support with maintaining a safe and secure living environment and their wellbeing. This includes continuous improvement across all areas of the role, while helping to support and achieve our organisational objectives. Some of the key responsibilities of the role include:

• Assess residents referred to the service.
• Liaise with colleagues to ensure viewings and lettings are coordinated and completed at the earliest opportunity.
• Work with colleagues to assist residents in maximising income and benefit entitlement.
• Take reasonable measures to ensure the security and health and safety of residents in their home., We want ISHA to be a great place to work and to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applications from Black, Asian and those of Other Ethnicities, LGBTQ+, disabled and neurodiverse communities to make a real difference to our residents so that passionate commitment to customers, respect for everyone, pride in Team ISHA and trusted to make the difference remains at the heart of everything we do., Please note we're not responsible for the content of job ads, as they're posted by the recruiter. We'll aim to resolve the reported issue and we'll use your feedback to improve the quality of our ads.
  
  We are looking for a confident individual with great interpersonal skills for this busy Housing role. If this is you, come and join us at ISHA as our Specialist Tenancy Officer.
  
  About ISHA
We are a small but ambitious housing association at a critical juncture. Our ambition is for the communities we are anchored in and exist to serve, and we have done and achieved much over the past few years. But in these challenging times we know we'll achieve nothing unless we are equally ambitious for own our people. Our values are at the heart of who we are and everything we do, inspiring our thinking and guiding our actions. We strive to build a more diverse organisation, where everyone feels empowered to bring, and be, their best self to work. We can't be a brilliant landlord if we don't partner with brilliant colleagues. Could you be one of them and be trusted to make the difference?

We'll offer you a generous pension scheme (up to 10% employer matched contributions and a death in service benefit), 29 days annual leave (increasing after five years' service), eye care vouchers, a cycle to work scheme and other great benefits (see attached). We have an evolving wellbeing offer, that is being developed following employee feedback, and we will invest in your professional development with on-going training and career development opportunities., Tags: Advice / Information, Communications, Customer Service, Housing, Operations, Commercial, Compliance / Quality, Customer support, Engagement / Outreach, Homelessness, Property Management, Risk Management, Sustainability, Wellbeing, Governance / Management