Specialist Pathway Lead Caseworkers

This is an exciting opportunity to join Act on Energy working on a flagship project across the West Midlands Combined Authority area. The energy efficiency sector is experiencing significant growth, with ever-increasing levels of fuel poverty accompanied by assistance programmes. The links between poor overall wellbeing and fuel poverty are well established and we're on a mission to address this., Your work on this programme will be supporting customers who access services across Health, Housing, Education and in the Community who are experiencing fuel poverty and will benefit from support around their energy consumption and its associated impacts. The Role Pathway lead roles will be responsible for developing relationships, existing and new with Statutory, Commercial and Voluntary Sector organisations to deliver a best-in-class energy information and support journey for end customers across the whole of the West Midlands Combined Authority area. These exciting roles will work at both an operational and influencing level. Ultimately, you will be responsible for your own caseload supporting customers who are experiencing difficulties understanding and managing their energy consumption. You will be committed to supporting customers in a person-centred way, making every contact count whether this be in the home or in community settings, supporting positive change and delivering positive impacts. More than this, we are also looking for confident and enthusiastic communicators who can build, secure, enhance and embed new relationships with key stakeholders on a local and regional basis. The support you will offer includes improving vulnerable fuel-poor households' knowledge around energy efficiency, budgeting skills and confidence in navigating around personal energy circumstances and welfare needs. As an effective coordinator and advocate, you will actively manage casework, produce individual action plans, and complete pre/post evaluation activities with our project funders. You will support Act on Energy's regional activity, working with, and developing, public and partner agencies relationships to tackle fuel poverty inequalities. Building these relationships as a sector specialist in one of the outlined areas of

• Health
• Housing
• Education
• Community Engagement and Development., You will provide holistic energy, financial and budgeting advice to ensure vulnerable fuel-poor households access needed assistance through grant schemes and referral pathways. You will understand people's needs, empowering them to be knowledgeable and resourceful. You will also support partner agencies' front-line staff in understanding the warm homes-health outcomes relationship. You will work in the community, from home and Act on Energy's offices as required.
  
  This role will suit individuals with experience of working with vulnerable households, families, and carers. Specific experience in of working in Health, Housing, Education and Community engagement would also clearly be an advantage as we look to build up our service offer at pace. Understanding of, and commitment to, climate and sustainability issues is also valued and positively welcomed.
You will be a confident communicator, able to identify opportunities to network and grow our embeddedness across the region, comfortable working dynamically with multiple stakeholders. People-focused and process-driven with a methodical and organised approach. Successful casework relies on quality data, so you should be able to keep comprehensive records and understand how data can be used to tell insightful and powerful stories to our funders and beyond., You must work independently, managing your workload effectively using our CRM system while understanding privacy/safeguarding. Other key skills:
• Achieving agreed outcomes/targets
• Commitment to Act on Energy's values
• GDPR and health/safety compliance
• Effective written/oral communication
Person Specification The person specification is a picture of skills, knowledge and experience required to carry out the role. It will also be used in the short-listing and interview process for this post. You should demonstrate in your CV and covering letter how you meet the criteria. Essential:
• Excellent customer service skills; ideally honed with diverse audiences
• Understanding of housing, health, education, social care services and community-based issues
• Interacting with multi-agency projects Driving high customer service standards
• Highly developed interpersonal skills
• Ability to promote and sell service offers
• Excellent customer service skills; ideally honed with diverse audiences
• Understanding project management, KPIs and deliverables
• Analytical skills and thorough approach to accurate record-keeping
• Desire to support vulnerable customers and improve outcomes
• Excellent self-management skills
• Flexibility to respond positively to workload changes
• Commitment to equal opportunities and anti-discrimination
• Strong MS Office skills
• Driving license and own a car
Desirable
• Knowledge of domestic energy/affordable warmth
• Specific work experience and specialist knowledge in one or more of the following sectors: Health, Housing, Education and Community Engagement and DevelopmentEnergy Awareness qualification
• Experience with a variety of CRM systems
• Knowledge of UK energy infrastructure
• Second language skills (written and/or oral)
• Experience supporting local authorities.
Characteristics
• Enthusiasm for environmental/social welfare
• Flexible, dynamic, and creative approach
• Natural problem solver and agile thinker
• Caring and compassionate
  
  Act on Energy is a fast growing and dynamic energy advice charity.
We've been at the forefront of expert energy advice in the Midlands for over 25 years now and although Energy is in our name - we have people at our heart. The climate crisis and drive to Net Zero - as well as rising energy prices and increasing fuel poverty - means that people need us more than ever. Demand for our help has never been greater and that's why we're hiring. So, if you're looking for a role that absolutely makes a difference to people's lives our region and the environment…come and join us!