Specialist, Supporter Services (FTC)

We are looking for individuals with excellent customer focus to join our Supporter Services team on a fixed term basis. In this role, you will manage inbound and outbound fan/customer contact, resolving complaints and queries and delivering consistently excellent service across phone calls, emails, web chat and face to face.

What will you be doing?

• Efficiently handle contacts to and from Liverpool FC supporters relating to a variety of club products and services.


• Provide all information that the supporter needs in a clear andaccurateway and promoteadditionalrelevant services asappropriate.


• Process any administration tasks as and when needed.


• Represent the LFC Brand by delivering consistently high- quality interactions andmaintainingthe integrity of supporter information.


• Adhere to Club policies and procedures with particular attention to security, data management, payment information and cash handling guidelines.


• Work proactively as a part of the wider team.


• Accurately record reasons for supporter contact to help with future planning and forecasting and to aid with root cause analysis and problem solving.
  
  To be successful in this role, you will be customer and people focused with a natural ability to work with people of all ages and backgrounds. You will have a passion to help our supporters and an enthusiasm to deliver exceptional fan experiences, building rapport quickly and managing conflict whereappropriate. You will have excellent verbal and written communication skills and be motivated by working with people.As an excellent team player, you will have a flexible approach and can adapt to change in a busy environment.


You will be self-motivated and drivento do the 'right thing'.You'llbe digitally literate with good Microsoft Office skills with the ability and confidence to learn new systems quickly.

These are Fixed-Term Contract opportunity for a period of6months (13 positions available) and until January 2025 (2 positions).Your main baseAnfield Stadium.

To reward your hard work and commitment we offer a competitive salary, 25 days holiday (plus 8 bank holidays and theoptiontopurchaseup to anadditional5 days) and a contributory pension scheme.

You will have access to our benefits kit bag where you can get high street discounts, and aselectionof benefit schemes you can join.There are opportunities to get involved with volunteering through our LFC Foundation to give back to the local community.

At Liverpool Football Club, we have an unwavering commitment to equality, diversity and inclusion and are always looking to making a positive difference in the communities that weoperatewithin.We are proud of our achievements in this area;maintainingthe Premier League Equality Standard Advanced Level, becoming a founding signatory of the Football Association's Football Leadership DiversityCodeand being recognised as a leader in thisimportant areaon and off the pitch.We take our responsibilities in this area seriously and through the work being done across the club,we are committed to increasing the diversity of our people and becoming an increasingly inclusive workplace for all.We are committed to hiring great people representative of diverse backgrounds, perspectives, and skills across our entire business. If you share our enthusiasm and passion for inclusivity, then we want to hear from you.