Specimen Receptionist / Administrator

Assistant to join our dedicated Specimen Reception and Administrative team at the London South Genomic Laboratory Hub (LSGLH) based at Guy's Hospital.
The South London Genomics Consortium has been established to lead the transformation of genomic laboratory services in the region in line with the NHS England's genomic and personalised medicine strategies, building on the legacy of the 100,000 Genomes Project
Guy's and St Thomas' NHS Foundation Trust leads the consortium of laboratory providers in the South London, Kent, Surrey and Sussex region, comprising King's College Hospital, St George's University Hospital, Royal Brompton and Harefield, South London and Maudsley and Maidstone and Tunbridge Wells as consortium partners, with Synnovis as a delivery partner of the main hub laboratory. The consortium has been designated as the Genomics Laboratory Hub for the London South region and will be responsible for delivering genomic testing and reporting across the geography.
The consortium aims to:
+ · Address the variation in quality and access to genetic testing across the country especially in cancer.
+ · Improve the information available in terms of spending on testing and the type of tests being performed.
+ · Broaden our understanding of the cause of disease and the effectiveness of the interventions that will be offered to patients and their families to help deliver high quality care for all, now and for future generations.
This role will be an exciting opportunity for the right person to be part of a larger organisation sharing vital knowledge, innovation and expertise and striving for excellence in pathology.
We are committed to your development and there will be opportunities to grow within the team, improving your knowledge and skills with continued professional development.
We are a progressive laboratory, often first to implement novel testing strategies such as QF-PCR, Whole Exome Sequencing and Nanopore long read technology and we were early implementers of ISO15189 and flexible scope., Genetics is a UKAS accredited laboratory found on the 5th floor of Tower Wing, Guys Hospital. The office and Specimen Reception play a big part in ensuring that all specimens and referrals are booked in and processed ready for the laboratories to commence testing. We are a large team and continually growing with a receipt of around 150-200 samples a day to include different sample types and referral requests.
The Specimen Receptionist/Administrator will be part of the Office and Specimen Reception team by playing a key role in supporting the Genetics department. They will be required to undergo intensive training both in administrative and sample reception duties and once competent in these tasks, they will be instrumental in working as part of the wider organisation to provide a service of excellence to our customers.
The successful candidate will perform accurate data entry of sensitive patient information onto the laboratory computer system including for NGIS, requiring frequent and long periods of concentration.
The Post Holder will be required to work both autonomously and as part of a team. He/she will have highly developed organisational abilities and excellent communication. The post holder is required to exhibit great attention to detail and have excellent IT skills that enables them to submit data and maintain updated training spreadsheets and training logs.
For more detailed information, please refer to the job description.

Working for our organisation
Your development and learning
You will have a suite of learning opportunities available through The Synnovis Way Development programme which is used across Synnovis to enable you to reach your potential, learn new skills and achieve your goals.
This is managed between you and your line manager in line with your own personal and professional development ambitions.
You can apply for finance to drive innovation and service development for the benefit of patients through our Innovation Accelerator Fund., · To support the Office and Specimen Reception to include Cancer Genetics, in the daily activities that are distributed on a rota.
+ To organise own work tasks/activities, prioritising urgent and emergency workload.
+ Working as part of Genetics Specimen Reception; receiving and processing patient samples according to referral information.
+ To support the Export co-ordinators/all office/spec rec managers in the preparation and writing of exports and submission of data on a spreadsheet.
+ To perform accurate data entry of sensitive patient information onto the laboratory computer system including for NGIS, requiring frequent, long periods of concentration
+ Answer telephone and other enquires from health professionals for results and other specimen related queries
+ Manage departmental mail boxes.
+ Take delivery of supplies and samples for the department.
+ Collect and distribute the post for the department.
+ Update the list of Referring Doctors on the in-house database.
+ Participation of merging patient data on the in-house database.
+ Collecting and collating workload statistics safely and in a way that allows for retrieval within appropriate timescales.
+ Escalating to Specimen Reception/Office managers any instance or event which may cause a service delivery failure if unable to resolve.
+ To ensure that health and safety standards are maintained at all times.
+ To ensure all work carried out meets the legislative guidelines.
+ Participate and contribute to the Quality Management System (QMS) in line with the SDM and Quality Officer's objectives and guidance.
+ To ensure that all errors are appropriately logged on Q-pulse and to assist with investigations and actions as required.
+ Strict adherence to the Laboratory's Standard Operating Procedures and maintaining up to date versions of Operating Procedures for the duties assigned.
+ Liaise with all services external to Genetics such as portering, couriers and build on professional relationships.
+ Responsible for ensuring an excellent service is delivered to its customers.
+ To check and ensure all equipment and environments are kept clean and in a safe working condition according to Trust policies, procedures and legislative guidelines.
+ To provide and promote a high level of customer service to patients, visitors and Trust colleagues via face to face contact, telephone and email.
+ To deal with any patient, visitor or Trust colleague complaints or queries working with the Specimen Reception/Office managers.
+ To act at all times, in a way that will enhance team working within the department.
Synnovis is a pathology partnership between SYNLAB UK and Ireland, and the NHS, including sites, Guy's & St Thomas' NHS Foundation Trust and King's College Hospital NHS Foundation Trust, to deliver and transform pathology services across South East London.
The partnership provides services to 1.7 million people living in South East London, as well as to hundreds of thousands of patients from outside the region who use local healthcare services.
The partnership provides diagnostics, testing and digital pathology for hospital trusts, GP services and other healthcare providers.
Guy's and St Thomas' Hospital Foundation Trust is a major emergency and specialist teaching Trust which has all the specialties associated with a fascinating and career defining case load including: Women's Services, Fetal Medicine, Haematology, Oncology, Transplantation, and is also home to the Evelina Children's Hospital and the Cancer Centre on the Guy's site.
You will be close to the vibrant Borough Market and the South Bank, which are exceptional London locations; perfect places to work and relax next to such iconic venues as Big Ben, The London Eye and The Shard!

The place to work in pathology
We are looking for top talent to join the UK's leading and fastest growing pathology company - a scientific organisation with a clinical purpose.
Working in partnership with our service partners, Guy's and St. Thomas' Hospitals, King's College Hospital and Princess Royal University Hospital we aim to set the standard for the future of pathology., At Synnovis, we are currently shaping the future of pathology services by creating a world-leading Hub and Spoke pathology network with our NHS partners. A large part of this modernisation will involve moving 70% of our services to a purpose built, state of the art Hub laboratory in the heart of London. For now, the job you are applying for will be based at one of our hospital sites however, from 1 April 2024 our people and services will start to move to our Hub laboratory in Blackfriars, Southwark, SE1, with some work remaining in refurbished essential services laboratories across our hospital network, focusing on the rapid turnover of urgent tests. Please do ask your recruiting manager if you wish to find out more.

Our Bank workers enjoy competitive market rates and flexible contract assignments across all of our sites, dependent on your availability and location.
For our Permanent workforce we offer a competitive benefits package.
All employees are entitled to:
+ Contributory pension scheme
+ Generous annual leave entitlement
+ Ground breaking development
opportunities
Safeguarding children and vulnerable adults. All employees have a responsibility for safeguarding children and vulnerable adults in the course of their daily duties and for ensuring that they are aware of the specific duties relating to their role.