Sr. Artist & Promoter Relations Manager, EMEA

The Sr. Artist & Promoter Relations Manager EMEA is the face of Ticketmaster Music to the artist community and plays a critical role in cultivating strategic relationships with the teams supporting some of the largest touring artists in the world. The Sr. Artist & Promoter Relations Manager EMEA is an expert on all relevant TM products and services, representing them to our partners, educating the artist community and helping them reach their touring goals. The Sr. Artist & Promoter Relations Manager acts as an advocate of the artist within Ticketmaster, representing their interests, making decisions on their behalf, and working within Ticketmaster to meet/exceed the established goals for the tour. This role is relied upon to provide critical insight into the touring business as a whole. WHAT YOU WILL BE DOING

• Maintain a highly visible and positive presence for Ticketmaster within the artist community, developing strong, consultative relationships with key promoters, agents, and managers, along with their respective ticketing and marketing staff.
• Responsible for overall artist & promoter client satisfaction, supporting hundreds of tours per year for your segment and ensuring for effective configuration of tools within our Ticketmaster Music product suite.
• Lead internal strategy and implementation for tour-specific, customized ticketing & marketing campaigns that enable artists and promoters to capture data and demand, sell more tickets, connect with more fans, maximize revenue, transform data to insights, and prevent fraud and abuse.
• Liaise with Artist & Promoter Relations delegates based in markets within your region to drive further consistency for desired onsale/touring outcomes for your clients. Solicit local perspective on deliverability of requirements and adapt for or resolve any inconsistencies at the local level versus the tour level.
• First line of support for day-to-day client needs; taking the lead in managing and motivating various cross-collaborative team members toward meeting client expectations regarding established tour objectives and desired outcomes.
• Work closely with clients to introduce and educate them on various Ticketmaster Music products and tools. Become a specialist in the unique needs of your artist & promoter clients, mapping those needs to product and technology solutions and identifying new opportunities for innovation.
• Support the rollout and adoption of new products and services within your region and across local markets. As needed, provide thorough and comprehensive assessment of the viability of new and emerging products, partnering with internal teams to determine market fit, artist value proposition and operational requirements.
  
  Extensive proven relevant music industry experience.
• Previous experience at a ticketing company, concert/festival promoter, talent agency, or management company is a must.
• Strong, existing relationships with key touring promoters, artist managers, and agents preferred, as well as a deep knowledge of the live industry value chain.
• Technical expertise in areas such as analytics/reporting (including settlements/audits).
• Familiarity with a number of different ticketing systems, products, website, apps - including Ticketmaster.
• Proficient in Windows and Google product suite. Salesforce experience a plus.
• Excellent written and verbal communication skills with the ability to make the complex simple.
YOU (BEHAVIOURAL SKILLS) The following attributes determine how the role will be carried out and are required to be a success:
• Passion for music
• Curious - Comfortable asking "what if?" and eager to learn and explore.
• Confident - Capable of dealing with uncertainty and leading through it. Comfortable dealing with clients and/or the public.
• Independent - Self-starter, with a bias toward action and execution. Ability to act autonomously with limited supervision, instilled with a sense of urgency for projects large and small.
• Collaborative - you thrive in a team environment, enjoy giving and receiving constructive criticism and are open to alternative viewpoints.
• Empathetic - you listen to understand and connect first before you respond.
• Organized - Exceptional organizational skills and meticulous attention to detail. Excellent time management skills with an understanding that hours of work and location of duties may vary based on need.
  
  Ticketmaster is the global market leader in live event ticketing products and services. Through official partnerships with thousands of venues, artists, sports teams, festivals, performing arts centers and theatres, Ticketmaster now processes over 500 million tickets a year. Ticketmaster operates in over 30 countries across North America, South America, Europe and Asia Pacific and employs over 6,500 people. As part of Live Nation Entertainment, the largest live entertainment company in the world, Ticketmaster is traded on the New York Stock Exchange as NYSE: LYV.
Ticketmaster Music manages our global concert line of business. We're the commercial engine behind the world's biggest tours and we represent touring artists and their promoters inside of Ticketmaster. Our mission is to develop, configure, and manage innovative and distinctive software solutions on behalf of these artists that capture and convert concert ticket demand, optimize prices, and provide key insights and fan interactions. Our deep understanding of touring artists' business needs, and our access to the technological scale and expertise of the global leader in ticketing enables ''Artist-Driven, Ticketmaster-Powered'' outcomes that are transforming the global concert industry., We are proud to be a part of Live Nation Entertainment, the world's largest live entertainment company. Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world's largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision. We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you're passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you. Our work is guided by our values: Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen. Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive