Sr. Engagement Manager, Global Services

Do you have a deep passion for utilizing technology to empower businesses? Are you intellectually curious with a knack for asking insightful business questions, diving (really) deep with data, and uncovering new insights that lead to recommendations and programs that move the organization forward in a meaningful and measurable way?

As a Sr. Engagement Manager on the Office of AWS Global Services VP team, you will act as a trusted advisor to our most strategic customers and help them scope new opportunities for growth by leveraging AWS. You will collaborate cross-functionally across Amazon teams to identify net new opportunities and interface with internal and external leaders to secure their buy-in for strategic initiatives.

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.

Key job responsibilities

• Develop deep, trusted relationships with customer leadership, gaining a comprehensive understanding of their challenges, goals, and long-term vision.


• Act as trusted advisor and thought leader to the GS leadership in the development of commercial strategy and deals.


• Conduct in-depth market research to identify new collaboration and growth opportunities for AWS, exploring emerging trends, technologies, and customer demands.


• Drive Governance for strategic customer accounts while providing visibility to leadership on friction points and blockers.


• Build strong internal relationships with leaders and counterparts across Amazon's diverse set of businesses including Product, Sales, Partner Programs, Operations, Engineering, Legal, Finance, and senior management.


• Work with data to measure business impact, strategic costs and benefits of partnerships. Create scalable mechanisms, driving operational excellence.
  
  Bachelor's degree

- Experience developing strategies that influence leadership decisions at the organizational level
- Experience managing programs across cross functional teams, building processes and coordinating release schedules
- 5+ years of developing, negotiating and executing business agreements experience, Experience interpreting data and making business recommendations
- Experience identifying, negotiating, and executing complex legal agreements
- MBA

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.