Staff UX Program Manager, Consumer Shopping

At Google, we follow a simple but vital premise: "Focus on the user and all else will follow." UX Programs & Operations at Google drive projects within our UX organizations by increasing communication and connection points, streamlining the UX design process, and driving a culture of user centered development. Google User Experience (UX) is made up of multi-disciplinary teams of UX Designers, Researchers, Writers, Content Strategists, Program Managers, and Engineers: we care deeply about the people who use our products. The UX team plays an integral part in gathering insights about the attitudes, emotions, and behaviors of people who use our products to inspire and inform design. We collaborate closely with each other and with engineering and product management to create industry-leading products that deliver value for the people who use them, and for Google's businesses. As a UX Program Manager (UX Programs & Operations), you will combine expert project management skills with a passion for user experience to help your team improve the design of products that are used by billions of users. You'll plan projects, define milestones, assess risks, create actionable insights, and ensure projects meet deadlines. You'll harmonize the work of UX Designers, Researchers, Content Strategists, UX Engineers, and other UX disciplines, while also working closely with our Engineering and Product Manager cross-functional partners, to drive UX team objectives and create innovative experiences for our business, products, and users. The Consumer Shopping UX team designs, researches and collaboratively builds Google's suite of Shopping products. People shop on Google more than a billion times a day - and the Commerce team is responsible for building the experiences that serve these users. The mission for Google Commerce is to be an essential part of the shopping journey for consumers - from inspiration to to a simple and secure checkout experience - and the best place for retailers/merchants to connect with consumers. We support and partner with the commerce ecosystem, from large retailers to small local merchants, to give them the tools, technology and scale to thrive in today's digital world.

• Lead or collaborate with UX team leadership in key project decision-making, including: requirements gathering, scheduling, resource allocation, and coordination of teams and approval processes.
• Provide leadership and operational excellence across teams to deliver the highest level of trust-building, and execution.
• Identify team needs with regards to process, tools, documentation, and asset management.
• Identify and execute on opportunities to help the team scale their velocity and impact.
• Provide clear communication to cross-functional team leads and senior management regarding vision, project status, resource requirements, issues, and priorities.
  
  Bachelor's degree or equivalent practical experience.
• 10 years of experience managing and scaling UX related programs and driving operational efforts across organizations.
• Experience with UX disciplines and user-centered development tools and methodologies.
• Experience analyzing data and leveraging insights to develop solutions.
• Experience working to improve the velocity/productivity of teams, products, and systems.
Preferred qualifications:
• 5 years of experience in strategic planning and organizational leadership.
• Experience with the product development lifecycle.
• Knowledge of industry wide technology trends and issues.
• Ability to communicate complex concepts clearly across different audiences and varying levels of the organization
• Firm sense of accountability, ownership for complete project lifecycle, with the ability to drive and prioritize multiple initiatives.
• Excellent cross-functional collaboration skills to work with UX Design, UX Research, Product Management, and Engineering teams.