Stakeholder Engagement Lead

The Stakeholder Engagement Lead will collaborate and build senior relationships with internal and external stakeholders. Essential skills include excellent verbal, written, and negotiation abilities, as well as the capacity to explain key messages and complex issues clearly. Strong organisational, problem-solving, and project management skills are also required to support the airport's objectives. While experience with local authorities and community forums is desirable, it is not essential. Responsibilities:

• Leading the development and successful delivery of local stakeholder engagement strategies and plans in alignment with the overarching stakeholder engagement strategy for long-term capacity growth.
• Arranging and delivering internal and external local engagement activities, including preparing written materials and presentations for senior audiences across multiple platforms.
• Managing stakeholder mapping, preparing communications, and responding to stakeholder enquiries, ensuring that stakeholder feedback and requests are communicated to technical teams and addressed within agreed timescales.
• Collaborating with technical and project team members across the business, liaising with other Stakeholder Managers and functions to deliver successful business outcomes while engaging with community stakeholders.
• Preparing and managing logistics for workshops, roundtables, and forums, including agenda development, project planning, minute-taking, and report production.
• Maintaining an accurate audit trail of all stakeholder engagement activities, ensuring that all contacts and actions are recorded in Salesforce.
• Leading and managing key relationships with community stakeholder groups as appropriate.
• Supporting and leading where appropriate cross-department working groups.
• Occasionally working outside of regular office hours, including attending stakeholder events and meetings.
  
  Expertise in developing and delivering stakeholder engagement strategies, including strong relationship-building skills with both internal and external stakeholders.
• Skilled in negotiation, with the ability to reach mutually beneficial solutions and effectively manage stakeholder expectations.
• Excellent verbal and written communication skills, with the ability to convey complex information effectively to senior audiences across multiple platforms.
• Strong organisational and project management skills to plan, execute, and oversee multiple engagement activities, including workshops and events.
• Team player with the ability to work collaboratively with cross-functional teams, including technical and project staff.
• Analytical and problem-solving mindset for stakeholder mapping and analysis, with the ability to address stakeholder inquiries and concerns effectively and within agreed timescales.
• Familiarity with Salesforce or similar tools to maintain accurate records and audit trails of stakeholder engagement activities.
• Knowledge of local authority town planning is desirable
  
  There's something so special about working at the world's most iconic airport. Its sights. Its sounds. Its constant air of excitement. Heathrow is an amazing backdrop to a career filled with unique opportunities.
Every day, you'll discover a world full of fresh possibilities and end the day buzzing with stories to tell, as you encounter people from all cultures, nationalities and experiences. A world full of pride for what we do and no end of exciting career prospects to explore. It brings out the best in all of us. And inspires everyone to deliver on our ambitious plans. Together, we're working to welcome millions more passengers while ensuring aviation can continue to be a force for good by leading global efforts in sustainability. Join us on that journey and we'll help you achieve your ambitions too. Supporting you to learn, encouraging you to be yourself, backing you to achieve more than you might ever have imagined. Because there's no place like Heathrow. Our rewards We offer competitive salaries and excellent benefits that will support you now and in the future. As well as performance-based annual bonuses and our longer-term Share in Success Bonus plans, we also offer generous annual leave allowances and market-leading pensions. With family friendly policies, access to private health insurance and a wide range of wellbeing tools, we'll support you to be at your best inside and outside work. And of course, we'll provide varied learning and development opportunities too. Here you'll find everything you need for a fulfilling career journey that can take you in exciting directions. Working Location Our Hybrid working approach offers the opportunity for colleagues in some roles to work from home for an average of two days a week, providing the flexibility to work in an agile way whilst ensuring we deliver for the operational needs of Heathrow. Working arrangements vary from team to team and will be confirmed during the recruitment process. You'll need to be based in the UK and within a commutable distance to Heathrow. Sustainable Travel to work Heathrow's sets out easy and sustainable travel options that everyone can access. Equal Opportunities As an equal opportunities employer, we encourage applications from all. We believe that diverse talent makes us stronger - not least because we welcome passengers from all corners of the globe, every single day. Heathrow is an accessible place to work. With four diversity networks, we champion inclusivity and celebrate individuality. About the Team: There's no place like Heathrow when it comes to the scale of our ambitions. Together, we're working to welcome millions more passengers while ensuring aviation can continue to be a force for good by leading global efforts in sustainability. Our Communications, Communities and Carbon function brings together engagement, communications and sustainability leadership. This is about more than protecting and enhancing our reputation. Focusing on the experiences of our passengers, colleagues and partners, we ensure that as Heathrow thrives, so too will our people, our communities, our country and our world. Our sustainability strategy, Heathrow 2.0, is central to everything we do. We are committed to sustainable aviation, as Heathrow works to deliver net zero and build a better place to live and work. We work with industry leading experts to deliver on our ambitions, meeting the growing international demand for flight in a way that creates a positive impact far beyond our airport. Heathrow Airport