Stakeholder Partner - Central Operations

We are recruiting for a Stakeholder/Engagement Partner to join the Central Operations directorate at the Bank of England. This is a strategic partnering role which will report directly to the Central Operations Executive Director.

The primary aim of the role is to represent the Central Operations directorate with all areas around the Bank, to build confidence and establish a "trusted partner" relationship, delivering value for money through strong customer service. The role will play a crucial part in achieving one of the strategic goals of the Central Operations strategy - to become a trusted partner to the wider Bank delivering sustainable value-for-money solutions through strong customer service.

The role forms part of the set of partnering roles established across Central services, aligning with the equivalent roles in the People, Data and Technology areas of Central Services..

The role holder will work closely with Business area COOs and senior business managers to both explain the services provided by Central Operations, and to make sure local needs and requirements are understood to enable the directorate to deliver the best customer service and expectation management.

The role holder will:

• Develop collaborative relationships with all business areas.


• Provide advice and support for local area needs, connecting them to the right teams in Central Operations in a timely and effective manner.


• Support Central operations teams with their interactions with the wider Bank, helping to manage demand and focussing on priorities.


• Identify opportunities to advise on solutions early in local area thinking, and steer away from options that are impractical or outside of Bank policy, to secure successful business outcomes.


• Oversee performance of Central Operations delivery to customers, ensuring progress is reported openly and in a timely manner, and putting in place appropriate metrics to support effective and transparent customer service.


Primary responsibilities:


• Provide professional advice and guidance in line with the Central Operations policies, service capabilities and capacity, to enable the wider Bank's strategic priorities and business objectives.


• Working and collaborating with other business areas and aligned partners including but not limited to COOs, Central services partners (People Partners, Technology DG-CIOs and Finance Business Partners) to establish a deep understanding of business needs across the Bank, and in turn support wider understanding of Central Operations goals, capabilities and services.


• Represent Central Operations in directorate and Bank-wide Fora, proactively applying solid understanding of the Bank, supporting Central Operations achieve its objectives, helping drive decision making and shaping forward looking activities.


• Questioning and challenging colleagues to get to the root of business issues and ensuring clear accountability for the provision of high standards of service provision and leadership.


• Gather relevant information from both local delivery and Bank-wide customer views and use that information to spot trends to identify and shape positive change that supports both Central Operations and local directorate strategic priorities.


• Define relevant business metrics that measure the impact of completed work, regularly reporting to senior management on key performance indicators, results, and activities to support business planning.


• Support Central Operations teams and divisions in both setting their own strategy and development plans and managing demand and expectations for services provided today.


• Manage, develop, support and ensure the wellbeing of direct reports - directing, guiding and coaching as needed to help them be successful. Contribute to the wellbeing and development of the directorate.
  
  Ability to influence colleagues and stakeholders, including through a complex matrix management structure.


• Experience of facilitating stakeholder groups to gain consensus.


• Proven ability in keeping up to date with business plans and forward strategies, and identifying where to engage and provide support or solution.


• Advanced stakeholder management skills with the ability to contribute to and challenge proposed outcomes to support effective decision making.


Essential Criteria:

• A demonstrable understanding and technical expertise in both broad and subject-specific perspectives for the work of Central Operations


• A strong working understanding of the activities and priorities of each of the diverse set of functions of the directorate, which covers Procurement, Security, Property management and maintenance, Facilities (including Cleaning, catering, Health Centre), Events management, Environment & Sustainability


• A good working knowledge of the purpose, pressures and activities of each area within the Bank, in order to effectively tailor the engagement and representation


• Adept at executive level communications, to governor level, through to individual colleagues.


• Strong business focus and an excellent ability to manage strategic relationships; understand requirements and expectations and translate these into transformational deliverables with defined success criteria.


• Passion and energy to drive the Central Operations Organisation forward.


• Established network across the organisation to gain leverage for the right outcomes.


• Open minded, involving others in the formulation of the People strategies and securing buy-in to the way forward.


• Act as a role model demonstrating positive leadership, people management skills and employee engagements.


• Strong influencing skills, including credibility at the highest levels.


• A history of being trusted and making credible decisions in a senior environment.


• The ability to establish credibility and maintain positive relationships with stakeholders and operational contacts to deliver the right business outcomes.


• Forward thinking, to identify risks and potential issues before they happen, to take appropriate action.


• Excellent communication skills both written and oral, including communicating complex and sensitive issues.


• Track record of being able to work independently and influence others without direct management.


• Excellent time management and organisational skills and able to cope with pressure and fast paced situations.


Our Approach to Inclusion

The Bank values diversity, equity and inclusion. We play a key role in maintaining monetary and financial stability, and to do that effectively, we believe we need a workforce that reflects the society we serve.

At the Bank of England, we want all colleagues to feel valued and respected, so we're working hard to build an inclusive culture which supports people from all backgrounds and communities to be at their best at work. We celebrate all forms of diversity, including (but not limited to) age, disability, ethnicity, gender, gender identity, race, religion, sexual orientation and socioeconomic status. We believe that it's by drawing on different perspectives and experiences that we'll continue to make the best decisions for the public.

We welcome applications from individuals who work flexibly, including job shares and part time working patterns. We've also partnered with external organisations to support us in making adjustments for candidates and employees in the recruitment process where they're needed.

For most roles where work can be carried out at home, we aim for colleagues to spend half of their time in the office, with a minimum of 40% per month. Subject to that minimum requirement, individuals and managers should work together to find what works best for them, their team and stakeholders.

We encourage flexible working, part time working and job share arrangements. Part time salary and benefits will be on a pro-rated basis as appropriate.

This role offers a salary of circa £85,800 - £98,000. In addition, we also offer a comprehensive benefits package as detailed below:

• A non-contributory, career average pension giving you a guaranteed retirement benefit of 1/95th of your annual salary for every year worked. There is the option to increase your pension (to 1/50th) or decrease (to 1/120th) in exchange for salary through our flexible benefits programme each year.


• A discretionary performance award based on a current award pool.


• A 8% benefits allowance with the option to take as salary or purchase a wide range of flexible benefits.


• 26 days' annual leave with option to buy up to 12 additional days through flexible benefits.


• Private medical insurance and income protection.


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