Stakeholder Support Officer

We offer great working benefits including a world-class pension, flexible working options and a career where your learning and development is taken seriously. We are enormously proud to be a Disability Confident Leader employer. We support candidates with adjustments throughout our recruitment process. Information about disability confidence and just some examples of the adjustments that you can request can be found in the reasonable adjustment section below.
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service D&I Strategy.
Find Out More
You can also follow our LinkedIn Careers Page: https://www.linkedin.com/showcase/desnz-careers, You will be part of the BICC (Business Insight Competency Centre) Finance Systems team. We use digital platforms to serve finance customers. This is a great role to gain exposure to two corporate services functions.

Our customers use our systems to create a single source of truth for financial data. We currently support the following departments and their partner organisations:
• The Department for Science, Innovation and Technology,
• The Department for Energy Security Net Zero and
• The Department for Business and Trade.

They use this data to inform decision making. They also use it to report on their performance to the Treasury, Parliament and the public.

There are two sub-teams in Finance Systems team.
You will support new ways of working in the Business Partnering Team. This team handles building and managing relationships with all BICC stakeholders. The team also understand their needs and communicate them within BICC.
You will collaborate with the BICC Technical Team.

This is an exciting new role in the context of our expanding shared service. We will be working in new ways and you will help shape that., As the stakeholder support officer, you will have strong people skills. You will have a good understanding of the business and their finance system needs. You will communicate information between the business and the BICC Finance System Team. You will keep strong relationships with all finance teams supported by BICC.

Successful candidate will:
• Develop an understanding of systems end-to end processes to support finance systems’ users.
• Promote effective working relationships with finance system users
• Manage planned and ad-hoc communications with stakeholders as needed.
• Engage with stakeholders to provide support and identity opportunities for improvements
• Manage finance systems implementation such as user requirement setting, user acceptance testing.
• Assist the BICC technical team with internal testing where needed
• Promote controls to keep data quality and the integrity of BICC-managed finance systems.
• Oversee the maintenance of users’ accounts and permissions
• Ensure that changes to the Universal Chart of Accounts meet agreed business rules
• Help with the development and design of training materials
• Provide tailored training to users so that they make the best use of our systems.
• Introduce innovative and efficient ways for working., Please use your personal statement (in no more than 750 words) to describe how your skills and experience meet the Essential skills and experience criteria listed for this role.
Applications will be sifted on CV and personal statement.
In the event of a large number of applicants, applications will be sifted on the personal statement.
Candidates who pass the initial sift may be progressed to a full sift, or progressed straight to assessment/interview.
The interview will consist of behaviour and strength-based questions.
Interviewees will be asked to deliver a presentation; further details will be provided nearer the time.
Sift and interview dates
Expected Timeline subject to change
Sift dates: w/c 07/10/2024
Interview dates: w/c 28/10/2024
Interview Location: MS Teams.
Candidates are asked to note the above timetable, exercising flexibility through the recruitment and selection process.
Further Information
Reasonable Adjustment
We are proud to be a disability confident leader and we welcome applications from disabled candidates and candidates with long-term conditions.
Information about the Disability Confident Scheme (DCS) and some examples of adjustments that we offer to disabled candidates and candidates with long-term health conditions during our recruitment process can be found in our DESNZ Candidate Guidance. A DESNZ Plain Text Version of the guidance is also available.
We encourage candidates to discuss their adjustment needs by emailing the job contact which can be found under the contact point for applicants section.
If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.
If successful and transferring from another Government Department a criminal record check may be carried out.
New entrants are expected to join on the minimum of the pay band.
A location-based reserve list of successful candidates will be kept for 12 months. Should another role become available within that period you may be offered this position.
Please note terms and conditions are attached. Please take time to read the document to determine how these may affect you.
Any move to the Department for Energy, Security and Net Zero from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility https://www.childcarechoices.gov.uk
DESNZ does not normally offer full home working (i.e. working at home); but we do offer a variety of flexible working options (including occasionally working from home).
DESNZ cannot offer Visa sponsorship to candidates through this campaign.
DESNZ holds a Visa sponsorship licence but this can only be used for certain roles and this campaign does not qualify., Successful candidates must undergo a criminal record check.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).See our vetting charter (opens in a new window).
People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements
This job is broadly open to the following groups:
+ UK nationals
+ nationals of the Republic of Ireland
+ nationals of Commonwealth countries who have the right to work in the UK
+ nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
+ nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
+ individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
+ Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window)

Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.
The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

• Have experience communicating confidently at all levels.
• Have demonstrable customer service experience, ideally in a finance function
• Foster a culture of knowledge sharing and collaboration
• Able to use facts and evidence to support negotiation and influencing.
• Be proactive and passionate, inspiring others to continuously improve.
• Have a creative and solution focused outlook
• Able to find and drive process improvements, + Communicating and Influencing
+ Working Together
+ Managing a Quality Service
+ Developing Self and Others

The Integrated Corporate Services (ICS) is a new shared corporate service, launched in July 2023. It provides corporate services (HR, Finance, Digital, Commercial, Security and Estates) across the Department for Energy Security & Net Zero (DESNZ) and the Department for Science, Innovation & Technology (DSIT).
Our team of just over 300 professionals will be leading the way in how these functions will be delivered in the future. Our ambition is to be the leading provider of integrated corporate services for government and set the standard for quality, efficiency, and innovation in our field.

Alongside your salary of £33,635, Department for Energy Security & Net Zero contributes £9,744 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
The Department for Energy Security and Net Zero offers a competitive mix of benefits including:
+ A culture of flexible working, such as job sharing, homeworking and compressed hours.
+ Automatic enrolment into the Civil Service Pension Scheme, with an employer contribution of 28.97%.
+ A minimum of 25 days of paid annual leave, increasing by 1 day per year up to a maximum of 30.
+ An extensive range of learning & professional development opportunities, which all staff are actively encouraged to pursue.
+ Access to a range of retail, travel and lifestyle employee discounts.
+ A hybrid office/home based working model where staff will spend a norm of 40-60% of their time in the office (minimum of 40%) over a month with flex dependent on balancing business and individual need.
+ Accountancy - up to £6,795 (dependent on qualification)
Office attendance
The Department operates a discretionary hybrid working policy, which provides for a combination of working hours from your place of work and from your home in the UK. The current expectation for staff is to attend the office or non-home-based location for 40-60% of the time over the accounting period.