STAR Worker

Hertfordshire Partnership University NHS Foundation Trust

STAR Worker

£29114

Hertfordshire Partnership University NHS Foundation Trust, St Julians, St. Albans

  • Full time
  • Permanent
  • Onsite working

Posted today, 19 Sep | Get your application in now to be one of the first to apply.

Closing date: Closing date not specified

job Ref: 3fec0385eac34870ac76a5f694c49656

Full Job Description

You will provide support, give time to an allocated group of service users and thus promote their recovery and promote their place in the broader community.

You will positively promote independent living of service users within the community.

You will ensure that service users engage beneficially with the agreed Care Plan and access appropriate services provided on a regular and consistent basis.

You will ensure the service user understands and has a clear pathway of care across sector / agency boundaries with key contact points / named individuals.

You will undertake direct service user work where this is deemed appropriate, and to proactively engage service users in working to achieve their own desired outcomes, in housing related matters, in line with recovery principles, and recorded in their care plans.

You will respond to urgent situations emergencies or crises using local protocols.

You would also undertake such other duties as may be determined from time to time within the general scope of the post. We are currently looking for someone who is willing to have an active role in Connected Lives Social Care Assessments and Care and Support Plans for our service users.,

  • To provide support, give time to an allocated group of service users and thus promote their recovery and promote their place in the broader community.

  • To assist the key worker to assess, plan, implement and evaluate individual service user lead support / recovery plans focusing on providing settled accommodation solutions.

  • Responsible for providing support to the Care Manager in the implementation of a recovery focussed care plan for an allocated number of individual service users.

  • To ensure that service users engage beneficially with the agreed Care Plan and access appropriate services provided on a regular and consistent basis.

  • To positively promote independent living of service users within the community.

  • To enable the capacity of the team to develop a rapport with service users, based upon attentiveness, sensitivity, understanding, compassion and honesty.

  • To develop plans that will enable the provision of practical support to service users and their carers in developing and managing dignity and independence.

  • To enable staff to provide support with daily 'living of ordinary lives'.


  • To ensure the right information is available to enable staff and service users to gain access to resources, including benefits and welfare rights.

  • To be responsible for reviewing information available to staff and service users for its quality and relevance.

  • To help to identify early signs of relapse by monitoring the service users' progress, level of functioning and mental state and alert the appropriate staff involved in the service users' care.

  • To report regularly to the Care Manager and appropriate key workers.


  • To maintain accurate records as required by existing procedures, entering appropriate details on the service users' case notes / electronic patient records as necessary.

  • To ensure the service user understands and has a clear pathway of care across sector / agency boundaries with key contact points / named individuals.

  • To lead cross-service peer supervision groups of STR Workers.


  • To participate in and be responsible for appropriate elements of staff development as part of STR Team meetings as and when required.

  • To liaise and work in close co-operation with the Team Leader, other mental health professionals, and voluntary and private sector agencies as required, to help ensure that best value services are delivered to the users of STR services.

  • To undertake direct service user work where this is deemed appropriate, and to proactively engage service users in working to achieve their own desired outcomes, in housing related matters, in line with recovery principles, and recorded in their care plans.

  • To respond to urgent situations emergencies or crises using local protocols.

  • To lead on the development of structured and semi-structured group work with service users within the community settings, and to contribute to the research of local need and the development of such groups to meet it.

  • To use information systems including information technology and be willing to undertake appropriate training.

  • To attend and actively participate in training sessions, team / care plan review meetings and supervision as appropriate.

  • To undertake such other duties as may be determined from time to time within the general scope of the post.

    You will have experience of working in a community based setting. You will be responsible for providing care to clients living in the Community experiencing, or recovering from, mental health difficulties, specifically focusing on Recovery principles., NVQ level 3 qualification or mental health certificate level 3 or agreement to undertake such training as soon as resources permit

  • NVQ/Mental Health Certificate Level 2

  • Commitment to Continuing Personal Development, Three years' experience of providing mental health services from within a team setting, which may be combined with personal lived experience of mental health difficulties, Ability to create innovative solutions to help empower service users

  • Ability to use structured therapeutic skills, such as solution focussed therapy, or a commitment to acquiring such skills

  • Ability to acknowledge diversity and promote antidiscriminatory practice/equal opportunities

  • An ability to act calmly in emergencies and to respond in a professional manner to stressful and challenging behaviour

  • An understanding of the mental health system


  • Desirable criteria

  • Basic food hygiene

    99 Waverley Road Adult Community Mental Health Services Team is a well established Team within a Trust with an Outstanding CQC Rating. Hertfordshire Partnership University NHS Foundation Trust (HPFT) is an exceptional organisation with big ambitions: our aim is to be the leading provider of mental health and specialist learning disability services in the country., Hertfordshire Partnership University NHS Foundation Trust are one of just five mental health trusts to achieve an overall rating of 'Outstanding' from the Care Quality Commission

  • Our family of over 4,000 members of staff provide health and social care for people with mental ill health, physical ill health and learning disabilities across Hertfordshire, Buckinghamshire, Essex and Norfolk, delivering these services within the community and several inpatient settings. Everything is underpinned by choice, independence and equality, with our Trust values embedded throughout:
    Welcoming. Kind. Positive. Respectful. Professional., Hertfordshire Partnership University NHS Foundation Trust (HPFT) is rated by the Care Quality Commission as an Outstanding provider of mental health and learning disability services. In 2021, we won the prestigious Health Service Journal award for Mental Health Trust of the Year, with the judges saying they were "blown away" by our people's achievements and that everything they saw "sings and hums". This year, our staff rated us the 4^th best mental health and learning disability trust to work for out of all 52 trusts in the country. Our staff tell us that they are proud to be part of the HPFT team, proud of the standard of care we provide and proud that service users are our top priority. Our people tell us they feel supported though a great development, wellbeing and work-life balance offer and a highly compassionate, values-driven culture. We are equally proud of our staff, who live our values of being welcoming, kind, positive, respectful and professional