Station Control Assistant

We are looking to recruit a number of permanent Station Control Assistant positions. This will involve comprehensive monitoring and control of the station systems, plus the delivery of accurate information to all interested parties as appropriate.

These positions are entry level and a great opportunity to experience life at Network Rail High Speed – also once you've mastered being a Station Control Assistant and feel like it's time to move on - there are opportunities to progress your career, with internal vacancies being posted on a daily basis.

Please note: This role requires an enhanced level of security vetting and as such we do require all applicants to have a FULL three year UK footprint, the successful candidate will not be able to start in post until we have received satisfactory Security Clearance

About the role (External)

The key responsibilities of a Station Control Assistant are to:

· Provide regular updates on train and station services to all station users using the information systems available

· Update station staff and the train operating companies on potential service disruption

· Provide public safety and security information to all station users on a regular basis

· Operate and maintain station systems and equipment – including the fire panels, CCTV, car park equipment and customer help points

· Report equipment faults to the appropriate system owner/maintainer in a timely manner, maintaining a record of each fault occurrence

· Liaise with signalling centres and train operating companies regarding train services, maintaining a log of occurrences

· Assist the station team and perform other duties in light of operational requirements

· Fulfil allocated duties as prescribed within the Emergency Plans

· Good command of the English language (both written and oral), with a clear and concise speaking voice

· Experience of working in a customer facing environment

· Experience of working effectively as part of a team

· Experience of processing and prioritising complex information in a time-pressured environment

Although not essential, it would be an extra plus if you had:

· The ability to demonstrate a proactive concern for accuracy and clarity

· An understanding of train operating company services and UK railway geography

Network Rail High Speed Ltd (NRHS) is responsible for operating and maintaining the UK's only international high-speed railway, High Speed (HS1). We bring together high speed domestic and international rail services with top brands in retail and hospitality under the roof of the iconic London St Pancras International.

At Network Rail, our passengers and freight users are at the heart of everything we do. We help to connect people to their friends and families and get goods to their destination safely and efficiently. We're an organisation where people matter. Watch our video to find out more!

We're continuing to build a diverse organisation which is representative of the people we serve. We want to harness the skills and expertise of our people and attract the best talent, to enable a safe and accessible railway for everyone.

About our people and the recruitment process - We're an inclusive employer of choice and we welcome applications from everyone!

In return, we can offer a rewarding career and excellent benefits, including:

· A starting salary of £25,740 plus inner London allowance of £3,300

· 28 days annual leave (plus bank holidays)

· Bonus scheme

· Healthcare

· Excellent choice of pension schemes

· 75% subsidy on rail season tickets (including London Underground)

· 75% off leisure rail travel for you and your family

· ‘my benefits' – our discounted online shopping site

· Training, development and employee assistance programme available

· Two weeks paid reserve leave for our armed forces community

· 5 days paid volunteering leave