Sterile Services Supervisor

The Supervisor for Sterile Services will have extensive knowledge and skills of requirements for the product in line with the ISO13485 standard. They will also have knowledge of all potential risk to products within a sterile services department. They will support the Production manager and Quality Representative in ensuring staff conform to the departmental Quality Management System, hospital policy and procedures, highlighting immediately any areas of concern., The post holder will be responsible for assessing, organising and planning the daily workflow within the Sterile Services and Endoscopy departments to ensure maximum usage of resources.
Act as a resource to support the technicians to reduce the Departmental and individuals non-conformances and conduct regular one to one meetings with staff and provide feedback to the Production Manager.
The post holder will be expected to deputise for the Production Manager in their absence with the support of the Operational Manager.
To undertake this role the supervisor must be able to root cause and report on incidents relating to product and staff.
Ensure the efficient and effective operation of the department., 1. To assess, plan, organise and manage own workload and the workload of others using the departmental traffic light reporting system to ensure maximum utilisation of resources available on a day to day basis.
2. Responsible for the day-to-day supervision and co-ordination of staff within the department.
3. To provide and receive complex information and to facilitate effective communication with both departmental staff and customers.
4. To provide appropriate support for technicians and their on-going development through regular reviews of performance and yearly staff appraisals.
5. Responsibility and authority for resolving day-to-day problems and queries arising from customers and supporting the Production Manager with more complex complaints investigation. Ensure delegated actions relating to complaints are completed within the specified time frames.
6. Acting-up for the Production Manager in their absence with the support of the Head of Service
7. To communicate to the production team the departments progress against agreed targets, proposed changes in activity affecting expected production levels, quality issues and general trust news.
8. To actively participate in weekly departmental operational meetings.

Quality Control
1. Participate in the internal quality audits required for the departmental certification. Assist the Quality Representative in providing Quality Assurance and Control to the Department.
2. Participate and facilitate in the departments yearly external audit under the direction of the Sterile Services Operational Manager.
3. To investigate, root cause and complete non-conformance /customers complaints with appropriate corrective actions.
4. Responsible for the appropriate management of non-conformances raised by the production team to effectively manage the risk to product within designated time frames.
5. Reporting, and if necessary, withdrawing from service, defective equipment and machinery where safety, risk to product and/or efficient working order is affected. Communicate immediately any decontamination machine failures as per process.
6. To monitor stock levels on a day to day basis of unsterile packs and raw materials, reporting any shortfalls to the management team. Highlight any unexpected changes to suppliers to the management team so they can check the product conforms to agreed purchase standards and update the technical files.
7. To confirm all routine maintenance/test procedures are completed and documented on all relevant equipment.
Thank you for expressing interest in this role. For further employer guidance, please review the attached supplementary applicant information.
Applications for this role should be written by the applicant. If artificial intelligence (AI) programmes are used, then the application may be rejected due to this document being an important part of the assessment process. This does not prevent applicants seeking appropriate support with applications should they need to for the purposes of any declared disability.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications, subject to eligibility of the role for a skilled worker visa and salary requirements. Not all roles in the Trust are eligible for sponsorship.
Eligibility for this role requires:
+ Current right to work in the UK, subject to verification.
+ Qualification of the eligibility sponsorship criteria
From 4 April 2024, UK immigration policy changes has increased minimum salary levels for skilled workers. For further information visit the UK Visas and Immigration website (Opens in a new tab).
Current employees should be aware that this position is advertised as a Great Western Hospitals position and appointment ends any TUPE protection.
Candidates are responsible for covering the cost of their own DBS check if required: £18 for a Standard DBS check, recoverable from the first pay, or £38 for an Enhanced DBS check, divided and recoverable over the initial two pay periods. Payment for DBS checks for bank posts must be settled prior to commencement. Apprentices are exempt from DBS payment.
We are committed to supporting our staff in achieving a healthy work-life balance through flexible work arrangements. Upon joining the Trust, you have the right to request flexible working, with an unlimited number of requests allowed.
Upon acceptance of a job offer, your information will be transferred to the national NHS Electronic Staff Records System. All communication regarding your application will be conducted via email; please ensure to check your junk/spam folders as emails may occasionally be filtered there.

Great Western Hospitals NHS Foundation Trust is a unique organisation, serving as the sole integrated provider in the Bath and North East Somerset, Swindon, and Wiltshire system. Our scope extends beyond boundaries as we oversee adult community services in Swindon and provide acute care from the Great Western Hospital.
Our 5,500 staff have 1.2m patient contacts a year, with 13,000 operations carried out in our Theatres, around 4,000 babies born, and our emergency attendances are now well over 100,000 per year. Those numbers only tell part of our story about what an exciting time it is to join Great Western Hospitals.
We are cultivating a culture that fosters our ambitions, prioritising equality, diversion, inclusion, wellbeing, and leadership. We aim to create an environment where every member of our team can truly thrive.
The Trust is a Disability Confident Employer; all applicants who have a disability can opt to be considered under the guaranteed interview scheme, which means that, providing they meet the minimum essential criteria for the post, they will be offered an interview. We are also proudly accredited as a Veteran Aware organisation and have signed The Armed Forces Covenant.
If we receive a high volume of applications, we may close adverts prior to the published closing date. Therefore, we advise you to complete and submit your application as soon as possible.