Stewardship Officer

However, occasional travel will be required as part of this role (may include team meetings or other work-related meetings).

Salary circa £31,300 per annum (inner London weighting £3,950 per annum or outer London weighting £2,100 per annum may be applied in accordance with where you live) | 35 hours per week.

We seek an enthusiastic and motivational individual with a clear understanding of high-standard customer service to provide excellent supporter stewardship within the Operations area of our Regional Fundraising team.

This is an exciting new role in a newly formed team, built to enable personalised and human connection with the Stroke Association's Regional Fundraising supporters.

The team's purpose is to listen to, understand and inspire our supporters and our teams to fundraise with pride in a way that's both easy and right for them, with the help they need to enable greater giving that is legal, ethical and inspiring to others. Together, the team will provide onboarding and regular data-led stewardship touchpoints for supporters across a portfolio, currently delivering £4.7m annual income., Working to set process and templates, provide excellent supporter journeys that deliver income.
Deliver personal touchpoint stewardship plans to complement mass journeys. These include calls to all supporters to welcome, keep in touch, wish good luck, thank and chase income.
Deliver strategic interventions to enhance audience activity, to add value to both our supporters' experience and our income targets.
Responsible for triage and referral of appropriate supporters to the relationships team.
To fulfil the role, you must be a resident of the UK and have the right to work in the UK.

You will have a passion for fundraising and considerable experience of providing excellent customer service by telephone, SMS and personal email. You will understand the importance of making telephone calls to supporters. You will be driven to deliver excellent experiences for both colleagues and supporters and in-turn support significant income growth., Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.