Stop Smoking Administrator

Co-managing the services generic email account. Answering queries and processing referrals timely and effectively.

Contacting referrals by phone to triage appropriately and book them into relevant clinics with an adviser.

Responding to phone calls and answer phone messages as appropriate.

Attention to detail when inputting and maintaining the service's database systems.

Processing Invoices.

Providing daily administrative support to the Service Coordinator and Stop Smoking advisers.

Offer support, information and advice to clients / health professionals where necessary. Identifying clinical queries from callers, reviewing urgency and referral to appropriate Specialist.

Ensure enquiries/complaints are sensitively handled and raised appropriately for action.

To collate and store service user feedback.

To work with the team to capture, create and schedule content for the service's social media platforms.

To assist with organising internal and or external conferences and training days, including registration and resource preparation.

To prepare and produce an agenda, collate and distribute all necessary information and documentation, take minutes and action notes as required.

Ensure all minutes are issued in a timely manner and agreed actions are appropriately recorded.

To order service leaflets, handbooks, and other promotional materials.

Provide practical support to the production of dashboards, reports and data in advance of reviews and reporting to national, regional and local commissioning and stakeholder organisations.

To manage and monitor device calibration, PAT testing and other maintenance as necessary.

Develop, monitor and maintain quality standards and initiate good office practices including appropriate data protection of client information; developing and maintaining manual and computerised filing systems; ensuring clinic rotas are kept up to date.

Assist in the distribution of Stop smoking products..

Explain to clients the principles of Stop Smoking so that they can make an informed choice regarding their treatment.

Motivate and empower clients to make behaviour changes.

Ensure a commitment to own personal development by attending all team meetings and training as required and keeping up to date with research and best practice.

Actively participate in promotional events which may include weekend working.

Be accountable for all Stop Smoking Adviser's assets, including phones, laptops and any other items that come under this description.

Supporting the maintenance of health and safety across the service, including arranging relevant training, PAT testing, and equipment calibration.

Join our dynamic team as a Stop Smoking Administrator, where you'll play a crucial role in supporting individuals on their journey to quit smoking! You'll be the friendly and organised point of contact, coordinating appointments, managing data, and providing vital support to our dedicated Stop Smoking Advisers. With your enthusiasm and attention to detail, you'll ensure our community stop smoking services run smoothly, making a real difference in the lives of our clients. If you're ready to contribute to a healthier community, we want to hear from you!

The administrator role will require high levels of organisation, excellent communication skills, IT literacy and a positive approach to customer service. The successful candidate must have enthusiasm for helping others, have a clean driving licence and be willing to travel across Blackburn and Darwen where necessary.

All our team members undergo a rigorous training programme to ensure they are working to the highest standard and demonstrating evidence-based practice. Full training will be provided to ensure the post-holder is competent to support across a range of areas.

Solutions4Health are an innovative company with a passion and a track record for tackling health inequalities. We provide a one stop solution for commissioners accountable for outcome focused integrated Public Health services.

Successful applicants will be required to undergo a DBS check at the appropriate level.

Applicants must be eligible to work in the UK, as we do not sponsor work permits and outside work permits are not accepted as proof of a right to work in the UK.

We encourage applicants meeting the criteria for the role regardless of age, disability, gender, orientation, race, religion, or ethnicity.

Promoting and supporting employee well-being is at the heart of our purpose which is why we offer a range of health and wellbeing support to our teams.

Employee Assistance Programme (inlcuding 24/7 helpline access and health and wellbeing app)

Fully funded V1 HSF Health Plan - over 35 benefits at no cost to you such as contribution to dental, optical, etc and access to Perkbox providing discount on shopping, gym membership, travel etc.

Cycle to Work scheme

Annual Leave that increases with length or service