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Store Colleague

JD Group

Store Colleague

Salary Not Specified

JD Group, Dorking, Surrey

  • Full time
  • Permanent
  • Onsite working

Posted 3 weeks ago, 28 Aug | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: 88de097c11084dbba27a68bef9713ba4

Full Job Description

  • Engage customers following our service model.


  • Support a culture of exceptional customer service and win customers for life by exceeding their expectations.


  • Play your part in creating a safe and compliant operating environment for all colleagues and customers.


  • Keep up to date with product knowledge training to pass on up to date information to customers to support their buying decisions.


  • Follow processes and policies in line with expectations.

    Great role model who supports colleagues by mentoring and sharing knowledge to build stronger team.


  • Clear, confident, and motivational communicator with excellent verbal, listening and written communication skills.


  • Experience of effectively prioritising workload to achieve team goals and objectives.


  • A passion for customer service and a proven record of delivering excellence in this area.


  • Knowledge of local market trends, competitor activity and the ability to identify local community growth opportunities to their Store Manager.


    • Behaviours:

  • A positive role model that champions Millets' vision, purpose & values.

  • Brings passion and energy to their work and uses this to create an unbeatable team.

  • Has a learning mindset, open to ideas and embracing change.

  • Demonstrates a high level of self-awareness and empathy.

  • Works collaboratively with their team.


  • Show resilience and has the tenacity to bounce back.


  • Takes responsibility for their impact on the customer.


  • Maintains a high level of personal integrity.


  • Timely and punctual with all deadlines.


  • Deals with multiple issues whilst working under pressure.

    Creating fun in the great outdoors. Trading from 100 stores, Millets supply a more casual outdoor customer who seeks value for money, providing for a wide range of recreational activities with an emphasis on exclusive brands, such as Peter Storm, Hi Gear and Eurohike.