Store Manager

Brew Garden in Hertford is searching for an experienced and passionate Store Manager to lead our dynamic team. As a dual-function venue that operates as a high-speed coffee shop during the day and transitions to a bustling bar in the evening, we need a versatile manager who can oversee all aspects of daily operations, drive sales, and ensure an exceptional customer experience.
Key Responsibilities:
Operational Management:
Oversee day-to-day operations, ensuring smooth transitions between coffee and bar service.
Manage staff scheduling to cover peak hours for both daytime coffee service and evening bar operations.
Monitor inventory levels for both coffee and bar supplies, placing timely orders to avoid shortages.
Ensure the store meets high standards of cleanliness, safety, and hygiene at all times.
Team Leadership:
Lead and motivate a diverse team of baristas, bartenders, and support staff.
Provide training on customer service, coffee preparation, bar service, and health & safety standards.
Foster a positive and collaborative working environment where team members can thrive.
Conduct regular staff meetings and performance reviews.
Customer Service:
Uphold exceptional customer service standards, ensuring every customer has a positive experience, whether they're enjoying a morning coffee or an evening cocktail.
Handle customer complaints and feedback professionally, resolving issues swiftly and maintaining a welcoming environment.
Financial Accountability:
Manage daily, weekly, and monthly financial reports, including sales, expenses, and profits.
Set and monitor sales targets for both the coffee and bar aspects of the business.
Ensure efficient cash handling and proper use of the point-of-sale system.
Marketing and Growth:
Work with the marketing team to develop and implement promotional strategies that drive foot traffic and increase sales.
Identify opportunities for growth, including new product offerings, events, or partnerships.
Maintain awareness of competitors and industry trends to keep Brew Garden fresh and competitive.
Compliance:
Ensure compliance with all local licensing laws and health & safety regulations.
Oversee employee adherence to alcohol serving laws and responsible drinking guidelines.
Ensure all equipment, including coffee machines and bar tools, is properly maintained and serviced regularly.

Proven experience as a store manager or similar role in the hospitality industry (coffee shop/bar experience preferred).
Strong leadership and people management skills, with a track record of building successful teams.
Excellent customer service abilities and a passion for delivering quality products.
Solid understanding of both coffee preparation and bar service.
Strong financial acumen, with experience in managing budgets, sales targets, and cost control.
Ability to multitask and thrive in a fast-paced environment, managing both daytime and evening operations.
Flexibility to work evenings, weekends, and holidays as needed.