Store Manager, Ladies & Men's Ready to Wear - Selfridges, Manchester

We are looking for a commercial and driven Store Manager to lead the Ladies and Men's Ready to Wear Departments in Selfridges Manchester. The successful candidate will be an inspirational leader who is able to build a strong team spirit and lead the team to the achievement of individual and shared goals with passion and enthusiasm. This is a full-time role which requires flexibility to work Monday to Sunday on early and late shifts. Sales

• Manage the stores sales performance and service
• To make the most effective use of space and stock available by maximising sales and minimising wastage of resources through the
• To ensure that the merchandise is displayed effectively using promotional material to reflect current demand.
• Lead by example in client recruitment and development of client loyalty through CRM
• Achieve the boutique capture rate and mystery result
• Handle any situation with
• Awareness of competitor activity and communicate this to the
• Full knowledge of back office functions and boutique analysis (CRM, client recruitment, P&L, store activities, stock control, reports, VM rules etc).
Merchandise
• Ensure that the boutique maintains the correct basic stock
• Provide effective feedback, ensuring that popular selling lines are replenished on
Controllable costs
• To control stock loss within Store budget and implement stock audits
• To ensure that the boutique operates in accordance with Company administration systems and procedures to minimise losses.
Security
• Ensure that the Company procedures on security in relation to theft/pilferage are adhered
• To report all suspected shoplifters to Loss Prevention
• To ensure that all staff are trained and know and follow the Company systems on: cash handling, credit authorisation, acceptance of cheques, arrangement of staff purchases, reporting of stock, cash and loss
Employee's relations and staff training/development
• To take part in the recruitment, training, evaluation, motivation and development of the
• Oversee and manage employee performance appraisals and highlight employees for
• To communicate effectively in order to develop a stable team and a succession plan for your
• Hold morning briefings and motivate the team to achieve the
• Network with Dior management to share best practices.
Health and safety
• To ensure that Health and Safety policy and procedures are adhered to within the concession for both staff and
Additional responsibilities
• To maintain the highest standards of housekeeping and retail standards within the
• To participate in stock takes outside of normal working hours to ensure a smooth operation at all
• To be aware of all Company's and Department Stores policies and procedures such as till maintenance, store approval, induction days, events, etc…
• Dior Ambassador with impeccable grooming and appearance to the full standards of Christian Dior, make-up, nails and wearing of Dior watch and jewellery only.
  
  Previous management retail experience in the luxury
• Strong expertise in ladies and men's ready to wear.
• Excellent communication and relationship building
• Outstanding sense of customer service, sense of initiative and commercial creativity with fashion
• A passion for Christian Dior and our collections
• Strong knowledge of fashion and trends
• Fluency in a second language (preferred)
  
  Christian Dior Couture offers more than a beautiful brand to our clients; we invite them to be part of the heritage, to share our passion for luxury and to be part of the Dior family. We look for the same desire in our employees, to have enthusiasm and passion about being part of the House of Dior.
  
  Available to work Full-Time, 40 hours per week with Monday to Sunday flexibility.