Store Sales Assistant

As a Retail Store Assistant at Lucy & Yak, you are committed to creating an exceptional in-store experience for our customers. Your role involves becoming a Lucy & Yak expert, offering top-notch customer service, maintaining a well-stocked and visually appealing store, and actively engaging with our Lucy & Yak community.

What you'll be doing...

• You'll become an expert on all things Lucy & Yak, including our products, sizing, and our commitment to sustainability and ethics.


• Be the friendly face of Lucy & Yak, greeting and welcoming customers with your warmth & positivity


• Provide exceptional assistance, promptly addressing customer queries & ensuring their needs are met


• Customer happiness is your top priority - you'll go the extra mile to make every shopping experience memorable


• General shop floor responsibilities such as restocking, keeping the shop clean, tidy and inviting.


• Working in the back areas when required to help put away deliveries & to keep the stockroom & staff area clear, tidy & organised


• Support in creating fun and engaging content as a team for the Lucy & Yak Store Instagram, as well as responding to customers queries & interactions


• Support with working in-store events, including evening work when required, to make them enjoyable and memorable for our customers


• Support in always making the store a safe place for customers and our team through following our H&S best practice
  
  A people person: You thrive on building connections and making customers feel at home.


• Friendly and approachable: Your warm demeanour and welcoming attitude are infectious!


• Passion for our brand: You're excited about Lucy & Yak's mission, products, and values.


• Team player: You enjoy working with others as part of a team.


• A commitment to excellence: Going above and beyond to ensure customer satisfaction is second nature to you.


• Previous retail or customer facing experience is desirable but not essential


• Knowledge of Lucy & Yak as a brand and our products would be a massive bonus!!