Store Stylist

Deliver exceptional and personable customer service and selling techniques, whilst demonstrating second to none product knowledge.,

• Hold one on one customer appointments in the store and personal styling sessions
• Build outfits / style the collection with the clients
• Oversee the alteration process from start to finish
• Capture customer's preferences and following up with personalised messages and information via our CRM system.
• Build a personal customer base and oversee your own clientele book
• Relationships and report improvements on a monthly basis.
• Involvement in brand events.
• Stock management and understanding of our processes.
• Work alongside with the rest of the team to achieve and improve sales targets.
• Maintain high standards on the shopfloor and stockroom.
• Complete the opening/closing checklist at the beginning and end of each day.
• Have up to date brand and product knowledge to style the collection with customers
• Support with Visual Merchandising and moves to ensure they align with monthly drops.
• Process delivery and mid-week top up to ensure current collection is replenished and up to date.
  
  Previous customer service experience in retail or similar environment.
• Familiar with high-end sales processes, behaviours, customers and brands.
• Passionate about styling and building customer relationships.
• Committed, energetic and motivated contributor to The Fold, going above and beyond the role with a proactive attitude to work as part of The Fold team.
• Basic understanding of KPIs within a retail environment.
• Experience with alterations is beneficial but not required.
• Able to handle customer service issues and challenges in a profession and calm manner
• Driven to deliver on targets and optimise sales opportunities.
• Act as an ambassador for our brand.
• Positive and can-do attitude.
  
  The Fold is an award-winning womenswear brand with a mission to empower women to realise their ambitions. The brand creates beautiful, high quality collections for women to feel their confident best. The Fold has a wide reaching international audience and has dressed some of the world's most influential female leaders and innovators.
Join The Fold Team We are an ambitious, supportive, passionate team who love what we do. We are Founder-led, and we lead by example -never compromising on our quality. We are committed to encouraging equality, diversity and inclusion across our business and within our teams. Creating equal opportunities for employees and applicants.


• 25 days holidays in addition to the usual bank holidays
• Inspiring Q&A talks with leading professionals
• A uniform allowance
• A friends and family discount policy with 50% off full retail price
• Bike to work scheme, save on the cost of bikes and equipment
• Pension scheme
• Regular team socials
• You can expect to enjoy complimentary coffee, fresh fruit and treats. Out of work we've enjoyed Secret Cinema, Crazy Gold, Escape Rooms, Ice skating as well as enjoying homemade cocktails and casual beers
Our Culture: We are an ambitious, supportive, passionate team who love what we do. We are Founder-led, and we lead by example - never compromising on our quality. We strive to uphold a values based working culture with five key principle across the business:
• Be Humbitious: Be ambitious for yourself and The Fold in a humble way - don't be a diva.
• Wrap it up with a bow on it: Be a completer finisher, be able to trust others to take on a job completely and fully, and earn that same trust yourself.
• Be Empowered: Take on responsibility, share your views confidently but kindly, feel ownership, take pride in results