Street Works Officer Street Works Officer

We are excited to be hiring a new Street Works Officer to join our fantastic Street Works team. The team is based in Leatherhead and you will work on a hybrid basis, working on site and then carrying out your administration in the office or at home if you prefer. We are a dynamic team constantly trying to improve what we do and how we work in an ever changing environment., The Street Works Compliance Team are part of Surrey Highways and sits within the wider Street Works Team. Our team's main purpose is to ensure that road works are set out safely for pedestrians, cyclists, motorists and the operatives that work are working there. The team assist where residents are experiencing problems or there are high levels of congestion to resolve the issues. We will also assess the reinstatements carried out at street works and inspect them against the engineering specifications set out by the Department for Transport.
As a Street Works Officer, your day will begin by interrogating software systems to gain a complete picture of the inspections that are available and required to be completed that day. In particular, identifying those works which are a high priority, on our most traffic sensitive routes, and most likely to cause disruption. You will also read the enquiries from our residents and aim to create an efficient inspection route that will include any areas requiring a site visit, relating to those enquiries.
The bulk of the day will be spent in your geographical area of cover and will include carrying out those prioritised inspections and investigating the resident's enquiries. Every day varies and will present its own challenges and rewards as you work with others to resolve traffic management problems, improve their works layout for safety or to reduce congestion. At the end of your working day you will tidy up any 'loose ends' of administration and prepare for your next day.
Shortlisting Criteria
To be considered for shortlisting for this position, your application will clearly evidence the following

• Experience of auditing street works or road works to the Safety at Street Works and Road Works, A Code of Practice 2013 (Red Book)


• Experience of inspecting highway reinstatements by statutory undertakers to the Specification for the Reinstatement of Openings in the Highway 2020 (SROH)


• A sound working knowledge of the publications above


• A high standard of written communication and the ability to provide detailed, accurate and empathetic responses to requests for information in a customer service environment


• An ability to consistently and accurately record information in accordance to detailed processes
  
  This role has a starting salary of £35,730 per annum, based on a 36 hour working week., Although working remotely, the team work cohesively and will support each other on a day to day basis sharing their problems and resolutions.

Rewards and Benefits

• 26 days' holiday (prorated for part time staff), rising to 28 days after 2 years' service and 30 days after 5 years' service


• Option to buy up to 10 days of additional annual leave


• An extensive Employee Assistance Programme (EAP) to support health and wellbeing


• Up to 5 days of carer's leave per year


• Paternity, adoption and dependants leave


• A generous local government salary related pension


• Lifestyle discounts including gym, travel, shopping and many more


• 2 paid volunteering days plus 1 team volunteering day per year


• Learning and development hub where you can access a wealth of resources