Student and Academic Services Coordinator

Services that leads on the development and provision of outstanding student facing
services. The Directorate is responsible for ensuring that every student at Goldsmiths, Working collaboratively the Directorate aims to attract the best talent possible to
Goldsmiths, to steward them through from enquiry to application and enrolment, and

the subsequently into their student experience and to support them to be successful
students and graduates. The teams coordinate a full suite of co-curricular activities

and services in order to develop and support our students and works in partnership
with our academic departments and other professional services., We are seeking a strong financial administrator with a background in customer services
to join the Student and Academic Services Directorate as Administrative Coordinator.

This is an on-Campus role which will be responsible for providing administrative
support to the areas in Student and Academic Services under the guidance of the

Senior Administrator. The role involves providing financial support to the Disability and
Inclusion Service (DIS) and Student Counselling mainly as well as carrying out varied

administrative tasks across the Directorate. You will be assisting the Senior

Administrator to support SAS areas in the day-to-day financial and administrative
tasks., o To assist with raising purchases and managing invoices for the
different areas in the Directorate, mainly but not exclusively for the, o To order catering and book rooms for interviews or events when
necessary.

o To support HR processes for the teams guided by the Senior

Administrator
o To monitor and maintain stock levels of stationery for the different

areas in the Directorate, based in different points of the College. This
includes tracking and ensuring that it's delivered to the correct area.

o To raise or follow up Estates and IT requests as guided by the Senior

Administrator
o To contribute to an enhanced student experience by supporting

student engagement across Student Experience including attendance
at events and supporting the directorate's engagement initiatives

(including enrolment/Welcome Week, Open Days, and graduation

ceremonies)
o To assist the Student Support Coordinators team in acting as one of the

nominated points of contact for enquiries in person, by telephone or
email to provide general information or forward the enquirer to the

appropriate section/person within the Student Support Teams

o To monitor the Student Support shared service mailboxes when
colleagues are absent due to sickness or annual leave, accurately

forwarding on enquiries to the team as appropriate following prescribed
protocols

o To manage the Counselling Service waiting list

o To take on other administrative duties as necessary, directed by the
Senior Administrator such as annual leave cover.

o To ensure that you are aware of and aligned with Goldsmiths'
Regulations, Strategy, and Objectives to work together to proactively

advance Equality and Diversity.

o At all times to help maintain a safe working environment by participating
in training as necessary and following the Goldsmiths' Health and Safety

Codes of Practice and Policy.

This role is student-facing. Therefore, the candidate will need to be a great
communicator and team player as well as an excellent administrator. The candidate

must be reliable and committed to the highest quality of service and outstanding
student experience. The candidate must be able to demonstrate an understanding of,

and empathy for the needs of a unique, diverse and international student community,

including experience of having worked with students from BAME backgrounds., A bachelor's degree or equivalent experience A, I, C

Essential Criteria 2 - Experience

At least one year's experience of providing financial A, I, R
administration to multi-disciplinary teams, including the use of

financial systems linked to raising requisitions (purchase orders)
and goods-receipting invoices.

At least one years' experience of providing administrative A, I, R
support within a higher educational institution setting

Demonstrable experience of working in an administrative role A,I,R

including accurate record keeping

Experience of working in a busy front-facing customer/student service A, I, R
environment
Experience of working with and providing support to individuals from A, I, R
under-represented groups (including BAME, LGBTQ+ and disabled



5. Goldsmiths, University of London, New Cross, London, SE14 6NW




people) and an understanding of the potential barriers to engagement
from these groups

Desirable Criteria 2 - Experience

Experience of using Financial and HR Systems such as e-recruiter and A,I, R
Business World

Essential Criteria 3 - Knowledge

An understanding of the organisation and ethos of a HE Institution and A,I
within a Student Support Services function

Knowledge of financial processes A,I,R

Basic knowledge of the equality and legal framework in supporting A,I,R

students e.g. Data Protection Act, Equality Act, Freedom of Information
Act

A commitment to continued professional development A,I

Essential Criteria 4 - Skills

A welcoming approach and an ability to deal sensitively and effectively A,R

in a busy environment

Strong financial, administrative and customer experience skills

Strong organisational skills and flexibility in order to manage variable A,I

workloads, under pressure and to meet competing deadlines

Excellent written and oral communication skills, with the ability to adapt A,I

communication to fit the intended audience

Excellent IT skills, with working knowledge of Microsoft Office A,I
packages, Customer Relation Management and online appointments
systems.
A commitment to professionalism and the delivery of high service and A,I,R
client satisfaction levels

Ability to maintain boundaries within a confidential setting A,I

Goldsmiths, University of London, is a world-leading centre of educational excellence
where ground-breaking research meets innovative teaching and thinking. We're looking

for inspiring and talented people to help build on our global reputation while also growing
personally in a true learning organisation.


As a college we are working to tackle inequality in all its forms and are working to
promote equality on grounds of race, disability, age, sex, gender identity, sexual

orientation, religion and belief, marriage and civil partnership, pregnancy and maternity,
and caring responsibilities. We are keen to attract candidates from diverse backgrounds

who share our commitment to creating an inclusive culture in which all students and

You'll also have access to frequent lunchtime and evening talks, seminars and
performances, and annual performance and development reviews.


Our other benefits include:

• Competitive salary



• Working in Zone 2, with fantastic transport links and interest free travel to work

loans


• Excellent annual leave entitlement plus additional closure days at Christmas

and Easter


• Membership of USS or LPFA pension scheme, dependent upon grade


• Maternity, paternity, shared parental leave and adoption leave and pay



• Contractual sick pay provision



• Access to an Employee Assistance Programme, offering 24/7/365 confidential

and free advice, support, and information service on a range of personal,

family, or work-related matters.


• Free eye tests


• Cycle to work scheme



• Wellbeing initiatives including the Chaplaincy and Staff Choir


• On-site dining facilities



• Access to University of London facilities such as Senate House Library