Student Administrator Italian Speaking

CNM is currently looking for a productive and enthusiastic individual to fulfil a supporting role in a busy and dynamic environment in the Student Support Department.,

• Enrolling students on their course and send them a welcome e-mail
• Answering any queries before they begin their course
• Answering any queries regarding course access issues
• Processing all cancellation or deferral requests
• Advising the Director of Studies on any costs or queries relating to students taking time out from their course
• Rescheduling students
• Guiding students if they wish to change their specialism and complete new enrolment forms as necessary
• · Issuing students with confirmation letters that they are studying with the college
• Checking and approving any requests from students concerning additional support in their studies
  
  The ideal candidate would have excellent written and spoken communication in English and Italian and a friendly and supportive manner by e-mail and phone.
You must also have good organisational skills and be highly competent with Microsoft Office and Excel. Most students' enquiries come via e-mail, so it would be beneficial if you were a fast typist. The ideal candidate must be able to:
• Speak confidently to a wide range of people over the phone, including in Italian.
• Communicate efficiently and in good English and Italian via e-mail and telephone.
• Prioritise tasks and organise their work daily
• Work on Microsoft Office, especially Outlook and Excel.
• You must have a positive interest in the health and wellbeing industry.
  
  A negotiable salary between £23K - £28K per year, depending on skills and experience.
• Free short courses.
• Store discount card.
• Bike to work scheme.
• 2 company parties per year.
• Additional holiday with the length of service (26 days max + bank holidays).
• Sick pay after the first year of employment.