Student Adviser

Salary not available. View on company website.

Solent University, Bedford Place, City of Southampton

Posted today, 27 Oct | Get your application in now to be one of the first to apply.

Closing date: Closing date not specified

job Ref: 8d8c740770874be6aba86c698b4f726d

Deliver high standards of customer service on our main enquiry desk and via telephone/email/ online while working closely with academic Schools, other Professional Services, and external stakeholders.
Utilize excellent communication skills to provide information, advice, and guidance to students and stakeholders, maintaining accurate records and data input in accordance with legislation and University policy.
Provide administrative support to students, producing letters, relevant documentation, campus cards, transcripts, reference requests etc…
Respond to student enquiries, including critical incidents, by providing practical support and making referrals to appropriate services or procedures. Recognize the impact of incidents and raise concerns when necessary.
Contribute to the delivery of events and activities, including at open days and student welcome and induction
Participate in project work and share good practices with colleagues across the University, including proactive promotion of general health and wellbeing.
The post holder is required to work flexibly on- and off-campus as appropriate, to ensure students have the necessary support. This may include some evening and weekend work.

This is an exciting opportunity to join the University's Student Hub Team. The Student Hub is our central advice centre and provides the first point of contact to all specialist support services we provide.